SERVPRO Ready Plan App
The SERVPRO Ready Plan app puts important preparedness information just a click away!
Help is at your fingertips!!
Getting help is now quicker and easier using our SERVPRO Ready Plan Mobile Mobile App. The Ready Plan is an emergency preparedness tool for home and business owners, property managers, risk managers and facility management. It allows for the creation of an Emergency Ready Profile containing critical facility information to help speed up response time.
Its free, easy to download and is compatible with any smart phone (Apple or Android). Also available here .
How does it work?
Once the App is downloaded, create an account and select your preferred franchise by selecting "My Profile" on the main page and inputting your name and address.
A few key features of the App is the ability to create a SERVPRO Emergency Ready Profile for your home or business. This emergency plan contains only critical property information needed following a loss. The App also features tips of what to do or not do following a water, fire, mold or vandalism damage, as well as local weather updates.
As a National service provider, our local team is READY for whatever happens to your property. For commercial property owners we can personally assist you and your business with a facility walk through and Emergency Ready Profile creation, just contact us today at (478) 474-6700.
How SERVPRO of Macon is Always Here to Help!
SERVPRO of Macon understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
The SERVPRO Way
SERVPRO of Macon is part of a franchise system, which includes one of 1,700 office locations across the country. As part of that system, SERVPRO of Macon operates under a 1-4-8 rule, in regards to water damage:
- Within one hour from the notice of loss, a SERVPRO professional will contact you to arrange service
- Within four hours, a SERVPRO professional will be on-site to begin restoration work
- Within eight hours of on-site arrival, a SERVPRO professional will give a verbal briefing of the scope of work to the appropriate person
Our History in Middle Georgia
SERVPRO of Macon has been helping home and business owners recover from fire and water damage for the past 38 years. We've helped people after events such as:
- The Flood of '94
- Mother's Day Tornado Outbreak of 2008
- Nu-Way Fire of 2015
- Tropical Storm Irma, 2017
- Hurricane Michael, 2018
How We Work
Once we receive your call, we will schedule to have a Project Manager come to your home or business to scope the restoration work needed. If it's water damage, time is an important factor and we will respond accordingly. Fire damage and mold growth require special care be taken to restore the building to preloss condition.
We work with many insurance companies on claims, so if needed, you can rest assured we will make any homeowners or commercial claim as smooth as possible. Any work involved insurance will involve communication with appropriate adjusters and claim handlers to make sure everyone is on the same page in regard to the cleanup and restoration. We document every step of the work with pictures and details so that the claim is settled quickly.
Questions? Call Us! 478-474-6700
Fire Damage: What You Should Know
A fire in an adjacent building caused smoke damage to this office. SERVPRO of Macon was called in to clean up the aftermath
Fire Damage Restoration: What You Should Know
Whether it's a fire in the home or a fire in a business, fire damage can be devastating. The shock of a fire to a family or business owner can feel overwhelming, and most people don't quite know what to do. Fire damage can range in severity. From smoke damage and soot damage to serious structural deterioration, fire in a home or fire in a business is nothing to be taken lightly. Fire damage restoration is an in depth process that should be entrusted to a professional restoration company. A fire cleanup should only be carried out by skilled experts.
After a loss to fire, a professional restoration company should be contacted right away to determine the best course of action. Usually the first thing that will be done is to secure the property by boarding up the damaged structure to keep curious people and animals out. Skilled experts can then begin the assessment of smoke damage, soot damage, fire damage, and water damage associated with such a loss. The severity and types of damage that have occurred will depend on the intensity of the fire and the composition of the structure. Commercial fire damage in a steel building may be limited to smoke damage, soot damage, and water damage to the interior, and require only remodeling and mitigation of the smoke smell. Fire in the home however, can often be more severe, as many homes are built of wood and filled with more flammable building materials like carpets and furniture. A professional restoration company should be the only ones entrusted to assess the extent of fire damage and carry out the fire cleanup and fire damage restoration.
After the initial board up and assessment of damage the restoration company can begin the fire cleanup. This means removing any furniture or appliances damaged by the fire in the home or fire in the business. Many articles will be lost to smoke damage and soot damage, even though they have not been burned. If there was fire in a business damaged products will need to be sorted and evaluated to determine the extent of the commercial fire damage. The smoke odor will in some instances never quite come out furniture or appliances that go through commercial fire damage or residential fires. Each item needs to be evaluated.
When all furniture and appliances have been removed the fire damage restoration process can begin. To mitigate the smoke odor the property will usually be opened up and well ventilated. Damaged drywall, carpeting, ceiling tiles and the like will be removed. Once the house or business has been properly stripped of its damaged interior, structural inspection can take place to determine what repairs are needed. The property may be left in a board up state and ventilated for a few days to diminish the smoke smell. Chemical cleaners may also be used to aid the process. The fire cleanup process must be expected to take days if not weeks depending on severity, as the professionals entrusted will want to do a thorough job. Fire damage restoration is no small matter and needs to be entrusted to these skilled experts. After the property has been sufficiently cleaned the board up may be removed and the process of rebuilding and/or remodeling may begin.
What to Do After a Fire Related Loss:
-Board up the property to ensure it's inaccessible to people or animals;
-Contact your insurance company, if applicable;
-Call a professional restoration company immediately and set up a consultation;
Residential and commercial fire damage can be devastating emotionally, mentally, and financially. But home and business owners alike need to remember that they are not alone, and that there are highly skilled and trained experts ready to help them. The sooner these professionals are contacted, the sooner family life and business can get back on track. If you or someone you know has experienced a residential or commercial fire related loss contact a professional restoration company today.
Getting your business open again after water damage
With Comprehensive Water Damage Cleanup and Rebuilds, SERVPRO Gets Your Doors Open Swiftly
Water damage to a business is bad news. Whether your business is food based, a coffee shop, a clothes store, a stationery store or something else, water can bring business to a standstill. All it takes is a burst pipe, a flood, or a simple leak and suddenly you have to close your doors during repairs.
Naturally, the first concern after water damage to your Macon business is getting the water out, and your shop restored so you can resume business. Fast action is essential to minimize profit loss. That is why we recommend you call SERVPRO as soon as you are able - We’re Faster To Any Size Disaster.
Our IICRC certified technicians begin by extracting water from your property. In some cases, a free-standing pump is enough for this. Sometimes we need to use a more powerful truck-mounted pump extractor that can remove a greater volume of water and also draw it uphill if necessary. We also have submersible pumps so that even if there is quite a depth of water (over 2 inches), we can remove it quickly.
Thorough water extraction is key to getting your business up and running again as soon as possible. We extract water first before moving on to the drying process. We train our technicians in how to position a range of commercial axial box fans, dehumidifiers and air movers for maximum effect.
However, SERVPRO also understands that extraction and drying are not the whole story. Depending on the extent of the water damage, there might also be minor or even major damage to your business premises. We save you time by taking care of repair, rebuild and construction as well, so you do not have to call in a separate service to deal with those things. We save you time, money, and stress with our comprehensive service package.
In cases of extensive damage, we supply roof tarps, and temporary fencing to secure your property and also take care of boarding up doors and windows. Do not worry about your equipment or stock: SERVPRO has well-managed warehouse space and offers a full pack-out service to keep your inventory safe as we clean the elements during repairs.
We also take care of a range of repairs including drywall removal and installation of new drywall, hardwood or tile floor repair, repainting, and removing and installing carpet.
Using one service for drying and repair is both quicker and more cost effective. Call SERVPRO of Macon at (478) 474-6700 for help.
The hours and days following fire damage
A fire disaster can cause serious damage to your house. The resultant flames, smoke, heat, and even water can have permanent repercussions on the structure and many of your items. The contents that survive fire damage may sustain extensive smoke damage in exchange. The firefighters may also cut holes in the walls or roof when putting out the flames, leaving you with a massive cleanup job.
Time and patience are crucial when dealing with any form of fire damage. Once the fire fighting crew leaves, SERVPRO can come in and initiate the restoration process. We have highly skilled, IICRC-trained technicians that are on standby in case of an emergency. Using special smoke cleanup and restoration techniques, we can restore your property to preloss conditions, "Like it never even happened."
When the fire calms down, the resultant smoke damage appears in the form of discolored walls, charred items, or soot and ash on the floor. In some cases, other side effects such as smells can remain behind, presenting health risks to the occupants. It is important to keep in mind that some signs of smoke damage can show almost immediately while others take several hours (sometimes days) after the event to manifest.
Within a few days of smoke and fire damage, walls and flooring may turn yellow (although this yellowing effect does not show right away). Warping and discoloration can also occur on wood and plastic surfaces/appliances. Metal hardware tends to rust and corrode away several hours after a fire. If you have tiles, counter tops, or any other surface with porous stone such as travertine, granite, or marble, the acidic residue in soot can cause them to discolor permanently.
Certain surfaces, especially fabric items, may show both visible signs of fire damage and smoke odor. Smoke releases tiny carbon particles into the air that, when deposited, are known as soot. The first step SERVPRO takes to reduce the smell of a fire is getting rid of this smoke deposit or soot.
In addition to these tiny particles, smoke also contains various components that contribute to the unbearable smell that lingers after fire damage. These include toxic gases and vapors. Vapors are misty droplets that can be poisonous upon absorption or inhalation. Toxic gases come in different forms. Carbon monoxide is the most common toxic gas in a fire disaster. Household products such as plastics, vinyl, and other materials containing chlorine produce phosgene during combustion. Carpets, synthetics, clothing, and carpets release hydrogen cyanide when burning.
The smell that follows smoke damage penetrates different materials after some time. Unless a professional fire damage restoration company cleans up and deodorizes these items properly, the smoky smell may remain for a long time. SERVPRO technicians can pinpoint the source of the odor and neutralize it accordingly.
Do not leave your property to fate when a fire disaster comes knocking. SERVPRO of Macon is a part of your community and can arrive promptly to reverse the fire damage. Call us anytime at (478) 474-6700!
Scoping damage from hidden water leaks
A hidden water leak in your bathroom, if left untreated, can cost you, especially if it leads to serious damage to walls, flooring, and paint. There are subtle signs you can look for in your home to figure out if you need a plumber to fix those leaking fixtures and pipes before things get worse. When you have a massive leak, you need a certified remediation company to help you clean up the damage, such as SERVPRO.
One sign of a hidden leak and the need for professional water removal is a wall which has blistering wallpaper or paint. Most of the time, steam from hot showers in your home should not cause this to happen. When water and moisture get between the paint and the wall, they stop the bond and start to separate the two, making the paint rise from the wall and fall off in bits. It is the same case with wallpaper.
A wall which is warped or stained for no apparent reason is a clear sign of a plumbing leak. Drywall becomes soft and starts to bubble when it is exposed to moisture, eventually warping and breaking up into pieces. If the leak reaches your ceiling, it will sag and could leak some of the accumulated water, causing more damage to your bathroom.
At SERVPRO, our technicians have tools like moisture meters to find any hidden moisture and leaks in your bathroom and to remove any accumulation of water from those leaks. We first figure out what is causing the leak, fix the problem, and eliminate the water with industrial pumps, fans, and dehumidifiers. Quickly drying your bathroom is important to avoid the growth of mold. Once your bathroom is dry again, repairs are made, including replacing any damaged drywall, and the affected area is sanitized.
Sometimes your flooring can be damaged as well if the leak was bad enough, causing cracking, staining or buckling. Moisture can make your floor feel soft or spongy depending upon the material it is made of. In these cases, you often find a damp subfloor as well. If the problem is found quick enough, we can dry it out and salvage it without having to replace it, but we may need to put new subflooring in as well where the water damaged it.
Don’t hesitate to contact SERVPRO of Macon when you believe you have a hidden leak in your bathroom. We are available to help you at any time if you need us, please call (478) 474-6700.
Water and Mold Damage after a fire?
Fire damage is caused by the actually fire. This can include damage to the structure of the property. Often materials are melted and can ignite other materials with this type of damage.
Fire damage can also cause different toxins to react causing explosions or they can act as accelerant spreading the flames and causing additional damage.
Water damage is always present with fire damage because the flames have to be extinguished. Often the damage caused by the sprinklers in a building is much more significant than the initial fire damage.
Soot from a fire can be found in every room of a house that has been badly burned, even those rooms that were not burnt. Often homeowner's belongings, furniture, clothes in drawers, important documents, paintings, and more are completely covered in charcoal black soot. Some items are not salvageable and the items that are have to be properly cleaned or the soot can permanently destroy them.
After experiencing a house fire the water damage has to be professionally handled, because when it is not properly dried mold can grow. Mold is a toxin that can cause numerous potential health problems for those living in the property. It is important to make sure the water damage is taken care of by professionals like those at SERVPRO of Macon.
Protecting your home before and after a storm
We wanted to take this opportunity to reach out to homeowners throughout the Macon area. It is important for you to understand that qualified professionals are available to assist you in recovering from any emergency situation that might occur on your property, including flooding that many of us face today.
You are not alone. We can help flood damage victims in Macon and the surrounding areas. Additionally, you can visit our website anytime to assist with relief efforts by donating to help The American Red Cross make a difference in people’s lives affected by Tropical Storm IRMA.
A team of SERVPRO professionals stand ready to assist; we give you access to IICRC-industry certified professionals, advanced equipment, and vast resources that make your restoration as stress-free as possible. Our entire Green Fleet is stocked and ready to deploy at a moment’s notice, we can address any situation you face and work hard to ensure a successful recovery.
If you have yet to feel the effects of a tropical storm and want to strengthen your home’s resolve, we can help. SERVPRO technicians have several years of experience providing homeowners with quality solutions. Our team can help adjust yard grading, inspect your gutters and downspouts, roofing, and basement or crawl spaces for problems and install additional drains, backflow valves, or sump pumps to help keep water away from your home.
Taking the proper steps can make protecting your home easier. Never hesitate to ask for help. SERVPRO technicians are trained to assist with major storm events and are ready to answer your call, now. We are locally owned and operated, offering cleanup and restoration services, proudly serving our local community with additional resources in its time of need.
Notify SERVPRO of Macon for assistance with flood damage restoration. We are available 24-hours a day, 7-days a week, working non-stop until everyone gets the help they need, call today. (478) 474-6700
Keeping flood water out of your home
According to the National Flood Insurance program flooding is the most common natural disaster in the United States causing $2.7 billion in losses between 2001 and 2010. Flooding is not covered by most homeowner’s insurance policies so it may be necessary to buy a separate flood policy for your home.
Here are a couple of tips to keep water from entering your home during a heavy rain event:
1. Fix foundation leaks that may allow water to enter your home.
2. Make sure your roof is secure and protected.
3. Clear gutters and drains
If water ever floods your home, getting someone on site as soon as possible is key to keeping the amount of damage to a minimum. SERVPRO of Macon is ready to respond at any time and also provides a free assessment and estimate. Call us at (478) 474-6700.
How to deal with contaminated water and water damage
These Emergency Tips will assist you in taking the proper action until SERVPRO of Macon professionals arrive. Please follow these DO's and DON'Ts to help reduce damage and increase the chances of a successful restoration. Here are the DO's and DON'Ts for Water damage from Contaminated Water.
•Call SERVPRO of Macon immediately at (478) 474-6700.
•Avoid all contact with sewage and items contaminated by sewage. This includes damages incurred by a sewage backup.
•Wash your hands thoroughly after contact with contaminated items.
•Spread contaminated water by walking unnecessarily on damaged or wet areas.
•Turn on the HVAC system if there is a possibility of spreading contaminated air.
•Use household fans to dry the structure and spread contaminants.
•Use products for personal hygiene and cleaniness if exposed to contaminated areas.
Note: If exposed to harmful waste, OSHA recommends a post-exposure medical evaluation. Consult with your local health department or physician.
About SERVPRO of Macon
SERVPRO of Macon specializes in the cleanup and restoration of residential and commercial property after a sewage backup or a contaminated water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Have questions about Contaminated Water Damage and Cleanup? Call us - (478) 474-6700