Recent Posts

What the House Fire Recovery Process Looks Like

6/9/2020 (Permalink)

woman with hands covering face upset with burnt house in If your home is damaged in a house fire, SERVPRO of Macon is here to help. Contact us for any fire restoration needs.

A fire breaking out in your home is always a difficult thing to endure, and everyone’s safety is the primary concern. Be sure that you have an evacuation plan in place that everyone in the home can follow to get to safety, first and foremost, and then consider planning ahead for the fire recovery process to be better prepared.

In what is an overwhelming time, knowing what to expect can help you manage the stress of the situation much more effectively.

Planning Ahead for the Fire Recovery Process

Prepare yourself for what to expect. Before you enter your home it will be impossible to truly know what it will look like inside, but understanding the possible types of damage can help blunt the emotional impact it might have. Fire damage can impact far reaches of the home that were nowhere near the flames, and the firefight can often cause unexpected damage as well.

Wait to enter your home. Staying safe is the common thread that ties every aspect of house fire preparedness together, and the aftermath is no different. Make sure you listen to authorities regarding when it is safe to return to the house—structural damage is common after a fire, and can lead to the risk of injury for anyone who is entering without authorization.

Contact your insurance company. Getting in touch with your insurance company is the best way to understand what the claims process is like, as it is always different based on what provider you are insured with. Contact them quickly to ensure you are taking the right steps to start your claim.

Document the damages. Taking inventory can be a tedious process, but it is an important one. Not only will many insurance providers ask for this to process the damages, but having photographs and a detailed list is a good way to make sure nothing slips through the cracks.

Contact your restoration company. The peace of mind that comes with hiring a restoration company you can count on is one of the best things you can give yourself. Fires have a serious emotional impact, so streamlining the restoration process and getting back to your home as soon as possible can significantly lessen the stress you will likely be facing.

If your home is damaged in a house fire, you can count on us to help you. Get in touch at any hour for a quick response.

Proactive Cleaning and Disinfecting Services

6/9/2020 (Permalink)

Servpro team wiping down office area To schedule your appointment today, call 478-478-474-6700!

The CDC recommends cleaning and disinfecting high touch surfaces such as countertops, tabletops, table chairs, light switches, doorknobs, shared office equipment like key boards, mouse, computer screens, fax and copy machines with a EPA-registered disinfectant like SERVPROXIDE.

SERVPRO of Macon is Here To Help your employees and customers feel safe returning to work or visiting your business. A proactive Cleaning helps give your employees and/or customers a since of relief knowing SERVPRO professionals are proactively and disinfecting their areas.

Examples of clients we serve:

  • Public and Private Schools
  • Churches or Places of Worship
  • Gyms
  • Restaurants
  • Assisted Living Centers
  • Daycare Centers
  • Hospitals
  • Retail Stores
  • Vacation Rentals
  • Residential Homes
  • Business Offices
  • Gas Stations

SERVPRO of Macon is here for you 24/7-365. Call today to schedule your proactive cleaning today at 478-474-6700. Your #1 choice in cleanup and restoration.

Proactive cleaning Service to our local Police Department

6/5/2020 (Permalink)

SERVPRO crew of men and women posing with cop and car SERVPRO of Macon teamed up with Macon-Bibb Police Department in helping keep our community safe!

During this unprecedented and difficult time, SERVPRO of Macon has been doing our part to help flatten the curve in our local community.  Our cleaning and restoration professionals have been happy to help our local Police Department with their cleaning and disinfecting needs in regards to the COVID-19 virus.  All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities.

We are proud and excited to be able to pay it forward to our hero’s in our local community during this unprecedented time, by offering to clean, disinfect and sanitize all police cars and transport vans for FREE. We have teamed up with Macon-Bibb Sheriff’s Department and have offered our services weekly to help continue to flatten the curve and help eliminate the virus.

SERVPRO of Macon are committed to help our local emergency management departments in every way possible during this crisis, along with the rest of our community. We thank all First Responders during these challenging times. Service to our community and helping those in their time of need is what we believe in. SERVPRO of Macon is here to serve you and we will get through this together!

To learn more about our cleaning and disinfecting services, contact us at 478-474-6700

Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Macon today at 478-474-6700 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

What actions to take for your business after a flood

4/17/2020 (Permalink)

aerial view of a massive flood over city Photo from the flood of '94- Macon, GA

Flood damage to your business is just as bad as flooding in your home. Your business or place of work is your livelihood. Below are some tips and actions to take after a flood.

  • Establishing an evacuation plan ahead of time saves time and lives. Each employee should have some common knowledge of the evacuation plan. A quarterly or at minimum yearly class or meeting should be conducted. Account for all employees. Identity an area outside of the buildings perimeter that are designated meeting places. Have your managers from each department keep a list of their assigned team member’s with contact information listed. This should keep down confusion and easier to keep up with.
  • If water enters the building or facility and an evacuation becomes necessary, move to an upper floor, contact your local first responders for help.
  • If possible, avoid walking or driving through rising water. Just a few inches of water can make you fall.
  • Do not touch electrical equipment
  • Outside water can cause water to back up into water mains or sewage lines. Flood waters can bring in contaminated water from outside creeks or rivers. This could potentially be hazardous to your health
  • Stay out of the building
  • Secure the property by contacting your local first responders, secure all entrances and contact your security company to advise of the situation.

Once the water has receded, water mitigation steps can begin. SERVPRO of Macon technicians are highly trained and certified. We have the experience and have professional equipment to handle a large commercial loss at any time- 24 hours a day. Getting to your loss quickly to mitigate the damage will reduce possible further damage such as mold or mildew. No job is too large- We are trained to handle any size disaster!

Flooding can be unpredictable- however SERVPRO of Macon is always prepared!

Call 478-474-6700

Storm Damage To Your Business

4/16/2020 (Permalink)

Heavy rain pouring on roof top Contact SERVPRO of Macon for Storm Damage day or night!

April showers bring Summer Storms. As we are getting closer to hurricane season, have you ever asked yourself, are we prepared? Hurricane season begins June 1st and last through November 30th. And Middle Georgia is no stranger to pop-up summer thunderstorms either! About 50 percent of businesses that are affected by a natural disaster such as a hurricane do not reopen! Natural disasters leave behind a trail of destruction and devastation.

SERVPRO of Macon offers a complimentary Emergency Ready Profile (ERP) for your business. An ERP gives you a quicker and easier way to locate critical facility information. The ready plan is an emergency preparedness tool for your business, property managers, risk managers and facility managers. This will guide you back into getting into your building after a disaster.

High winds, heavy rain and even hail can cause significant damage to your property. Flooding from heavy rains can result in damage by backing up sewer mains or water building up around your facility and having no where to go but inside. Lightening can even pose as a threat- causing a fire when you least expect it. Roof damages can be caused by many sources such as rain, hail, wind and fire. When dealing with roof damage, you can expect wet installation and drywall.

SERVPRO of Macon has seen it all. If your business has sustained storm damage, call us day or night! 478-474-6700

Call SERVPRO of Macon for Storm Damage

4/14/2020 (Permalink)

green SERVPRO disaster recovery team trailer & SERVPRO of Macon green van SERVPRO of Macon is available for 24-hour emergency services when disaster happens!

We know that living in the south, especially living in Central Georgia, that a disaster can strike anytime and anywhere with or without notice. SERVPRO of Macon specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Response Time

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important.  We operate under the 1-4-8 rule- for water damages. A fast response lessens the damage, limits further damage, and reduces the restoration cost. SERVPRO of Macon offers 24-hour emergency services. You’ll want the aftermath from a tornado, hurricane, flood or other natural disaster cleaned quickly to avoid further damage.

We have the resources to handle floods and storms

When central Georgia experiences storms such as “popcorn showers”, tornadoes and hurricanes, SERVPRO of Macon has access to professional equipment to handle flood and storm damage. Our Disaster Recovery Team has always made it a priority to stay updated on the latest information and trained on the restoration process. Our highly trained storm and water damage restoration specialist are IICRC- Certified.

As we are approaching the summer months, SERVPRO of Macon is ready for whatever happens when disaster hits.

Call SERVPRO of Macon for 24-hour emergency services at 478-474-6700

Weather Ready in Macon, Georgia!

4/10/2020 (Permalink)

weather radar map of Hurricane Michael over the Gulf of Mexico Hurricane Michael, October 2018

Most storms can be predicted within a reasonable amount of time. During the spring and summer months in Georgia, some storms can be unpredictable. Large hail, strong winds, heavy rain, can all be factors to storm damage to your home or business. Downed power lines, tree’s, tree limbs and lightening can all contribute to creating a water damage or storm damage disaster.

Don’t worry! SERVPRO professionals are ready and can handle any size disaster. SERVPRO of Macon is available 24 hours a day / 7 days a week.

The professionals at SERVPRO want to make sure you have the right equipment and resources for the in case of a power outage. Below are tips we recommend.

Weather Radio: Keeping a weather radio on hand is very beneficial. Keeping you informed on what’s going on around you can help ease some worries you may have while the power has been kicked off. Always test the batteries once a month to make sure they’re in working order and are not corroded. Keep a spare set for the in case.

Flashlights: When purchasing a flashlight, look for LED options. They are dramatically higher in efficiency and uses low battery usage. They’re energy efficient, long lasting and very bright! Also- keeping a few around the house and an extra set of batteries will come in handy!

Clothing: Keep an emergency clear plastic bin of seasonal clothing to keep for the in case you don’t have power or water for an extended period of time. Keep full stock of blankets for all members of your household- especially in the winter months.

Water supply: Keep a good stock of bottled water if you live on a water-well system. If the power goes out, your well goes out. In case of a severe flood, wells can be flooded as well. Only use water from a safe source. However, most plumbing does not require electricity.

Jump Battery Box: These are great to have for the in case of any emergency! When hurricane Michael came through middle Georgia, we used this to help charge our phones. Being out of power more than a few hours can be devastating to your appliances and some electronics.

Generator: During a massive storm like Hurricane Michael, a generator was something that seemed like a life saver. Although it was very loud, it gives just enough electricity to keep the refrigerator freezers and some light going. NEVER run a generator inside. Gasoline powered generators produce carbon monoxide- as we know, this can be very deadly. Keep the generator away from doors and windows. Make sure to have enough fuel on hand for multiple days without power.

As hurricane Michael traveled across the southeastern United States and especially middle Georgia, strong winds and rain left power outages across the region. Flooded basements, torn or damaged roofs, window leaks & breaks and structural damage was left behind. Although, we'll never forget that storm, SERVPRO of Macon will always be here for you 24/7/365.

Handling Flood Recovery With Speed and Safety in Mind

4/9/2020 (Permalink)

three large houses in a neighborhood with home and street flooded If you’re experiencing any water damage from flooding, SERVPRO of Macon is available 24/7 to assist you with any repairs.

Because floods are happening with increased frequency across the country, there is now more need than ever for people to be prepared for how to handle the aftermath.

A quick flood recovery is always recommended, but taking the right steps can also keep you safe as you recover. Here are the top tips we think everyone should keep in mind for flood recovery.

Keeping Speed and Safety in Mind During Flood Recovery

Avoid further safety hazards. If you were ordered to evacuate, not knowing the damage done to your house can be difficult, but it is important to not rush home before you have been cleared to do so. There are many auxiliary dangers that can pop up after a flood, so emergency officials will need to inspect the area to make sure it is safe.

Air out the home. Unfortunately, water damage is not the only thing to worry about after a flood has moved through the area. Mold can begin growing within hours of flood damage, causing its own sets of concerns. Once you are able to go back home, opening doors and windows can help increase airflow to discourage mold spores from taking hold and keep the air much healthier inside the home as you clean up.

Document the damages. Discovering everything that has been damaged by a flood is a devastating experience, prompting many to immediately take action and begin cleaning. Before you do this, we highly recommend documenting the damage thoroughly before anything is removed. Make a list and take photographs of everything that has been impacted in order to have a record both for you and for your insurance.

Contact your restoration and insurance companies right away. If you have already purchased flood insurance, get ahold of your provider right away to have them walk you through the claims process. From there, give us a call. The longer flood damage is left untreated, the worse it can become, which is why we’re here 24 hours a day to respond quickly when you get in touch.

If your home has been damaged in a flood, we are here for you. You can contact us 247 to receive a quick response and set the restoration process in motion.

Commercial water damage in Macon, GA

4/8/2020 (Permalink)

After you’ve arrived on the job, you notice what appears to be moisture on the windows. After the door has been unlocked and the alarm needs to be disarmed, you can’t help but notice there’s an inch or two of water all over the floor! As you’re in complete shock, you are walking around from room to room trying to figure out where is all the water coming from. After what seems like forever, you find the water heater busted sometime overnight.

Immediate action is required when your business has been stricken with water damage. SERVPRO of Macon technicians are equipped with the highest efficiency commercial pumps and extractors. Our equipment can remove hundreds of gallons from your property quickly and efficiently. Water that sits stagnantly can begin to grow mold and bacteria. Drywall, baseboards, carpets, tiles, furniture or other items may be removed or discarded.

Macon, Georgia is known for very high humidity. Moisture and condensation are factors for mold to grow. Our remediation professionals carry air movers and dehumidifiers along with EPA disinfectants at all times. Daily moisture checks are performed to ensure the affected area is dry. The sooner you begin to dry and remove the water, the less damage your business may sustain.

Knowing SERVPRO of Macon is available twenty-four hours a day, you can guarantee that we are prepared for any size disaster. Our goal is to get your business back running quickly. Our water restoration experts will get a plan in place and have you back “Like it never even happened.”