Recent Posts

SERVPRO of Macon: Locals here to take care of YOU!

12/26/2019 (Permalink)

SERVPRO of Macon employee group photo SERVPRO of Macon is a team of local professionals who live and work in the communities we serve, like Bibb, Twiggs, Monroe, Upson and Peach counties.

SERVPRO of Macon is more than a business- It’s a family of local professionals here to help should you ever experience a disaster in your home or business.

We’re an independent franchise, owned and operated by Carl and Martha Goodrich since 1981. The Goodrich family was born and raised right here in Macon, GA, and the people you see in the photo on the right are locals as well, which means should you ever need our help, you can trust your Middle Georgia neighbors to get the job done RIGHT. We live, work, eat and shop in Macon and Middle Georgia, so we make sure we take care of each customer as if they are family.

We’re also committed to giving back to our community. Before Tropical Storm Irma made its way through Central Georgia in 2017, our team donated dozens of bags of non-perishable foods, toiletries and supplies to the storm shelters. After the storm, we also aided families with immediate response in tarping roofs and getting buildings stabilized for cleanup. We’ve also helped families respond to damage from tornadoes, hail, flooding and more.

Call SERVPRO of Macon day or night, 24 hours a day at (478) 474-6700 and you can count on your neighbors to respond quickly and aid in your cleanup and restoration needs.

The Emergency Ready Profile (ERP)

12/20/2019 (Permalink)

Preparing your business from natural and man made disasters is critical. Due to recent storms across our country, Macon is not immune to natural disasters. It is important to make sure that you have the proper plan in place to be best prepared for when disaster strikes. 

SERVPRO of Macon has some great resources that can help you in planning the process. A few years ago we created a no cost app called the Emergency Ready Profile. This can be downloaded in the Apple App Store or Google Play store. This tool allows you to add emergency phone numbers and descriptions of where the cut off switches for your facility are located. The best part is you can print it out or leave it on your phone to access anywhere in the world. 

We also have team members that are available to complete the app with a basic walkthrough of your facility. Call us at (478) 474-6700 to schedule an appointment. This service is free.

An Overview of SERVPRO's Commercial Services

12/20/2019 (Permalink)

Dusting broom on floor of industrial facility SERVPRO of Macon is called to clean duct work at industrial facilities regularly.

When it comes to commercial cleaning and restoration services, SERVPRO is a leader in the industry. Available 24 hours a day and 7 days a week, SERVPRO of Macon responds quickly to your business’s fire, water, and mold damage emergencies.

Commercial Restoration Services

•Commercial Water Damage Restoration

•Commercial Fire Damage Restoration

•Commercial Mold Remediation

•Commercial Storm and Major Events

•Disaster Recovery Team

For Emergency Services, Call 24/7 – (478)474-6700

In addition to Commercial Restoration Services, SERVPRO of Macon offers Commercial Cleaning Services ranging from cleaning restaurant hoods to removing bio-hazard contaminants. We have the specialized equipment, various products, and skilled cleaning methods to make your business look its very best. 

Commercial Cleaning Services

•Air Ducts and HVAC

•Bio-hazard and Sewage

•Post-Construction Clean

•Carpet and Upholstery

•Ceilings, Walls and Hard Floors

•Odor Removal and Deodorization

•Vandalism 

When the need arises for professional cleaning or emergency restoration services, SERVPRO of Macon has the training and expertise to help make it “Like it never even happened.”

About SERVPRO of Macon

SERVPRO of Macon specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have Questions? Call us - (478)464-6700

Things to keep in mind about Commercial Restoration Services

12/20/2019 (Permalink)

Office space destroyed SERVPRO of Macon can respond 24 hours a day, seven days a week, 365 days out of the year to any size commercial facility.

When a business needs commercial fire or water damage restoration they should look for a company that provide 24 hour emergency services. SERVPRO of Macon is available 24 hours a day 365 days a year. SERVPRO of Macon will be able to come out at any time of day in order to offer immediate relief and this means we can get started as soon as possible (or as soon as the fire departments have dealt with any potential health risks).

From here, SERVPRO of Macon will then go about assessing the extent of the damage. This will then allow us to come up with a good plan of action for addressing the damage and for restoring your building. Often the extent of the damage might be more severe than it appears on the face of it – for instance if mold is accruing in another room as a result of water damage, or if smoke got into an adjoining part of the building. SERVPRO of Macon will use sensors and other tools to accurately assess the damage.

When our company deals with commercial restoration we will go about sealing any leaks and preventing any further damage that could occur as a result of these issues. This might mean repairing a pipe or tarping a roof or it might  mean adding temporary measures to secure the premises while we work.

Anything that cannot be salvaged will then be disposed of to make space and other items might be moved out temporarily as well. As commercial restoration specialists we will then be able to begin removing any water using large pumps and then to start cleaning the affected surfaces using equipment such as air scrubbers. Anything that is damp will need to be dried thoroughly to prevent the spread of mold, while sanitization will also be necessary for health reasons.

Once everything is cleaned and moved out and the building is sealed, commercial restoration will then involve the repair and remodeling of various rooms. This may mean installing new fittings such as bathrooms and kitchens, or it might mean replacing individual items such as cabinets or repainting the walls and re-carpeting.

Ultimately, commercial restoration done by SERVPRO of Macon can provide a wide variety of different services which together can help to clean and restore a property after it has been affected by a storm, flood, fire or any other type of damage. This will then allow you to return to business as quickly as possible.

When it comes to your commercial property, we mean business. You need a company that can minimize the disruption to your clients while delivering superior results. Whether you need professional cleaning to make your business shine, or emergency water or fire restoration services, or mold remediation, SERVPRO of Macon has the training and expertise to help make it “Like it never even happened.”

•Small Office Buildings

•Large Office/High-Rise Office Buildings

•Apartment Buildings

•Restaurants

•Hotel/Motels

•Small Retail Stores

•Large Retail/Big-Box Stores

•High-Rise Residential

•Manufacturing & Industrial

•Government/Military

Asbestos and Lead Paint Testing

11/27/2019 (Permalink)

Asbestos can be found in several different forms, such as this roofing material. The only way to be certain is to test for it Does this roofing material contain asbestos? Find the answer at the end of this blog post.

When we begin any type of restoration work inside a home or business, one of our first questions is: When was this building built?

The reason we ask this is because of special precautions that need to be taken if the building may contain asbestos or lead paint. Exposure to either can potentially cause health problems, especially if we need to pull up flooring or complete other forms of demolition because doing so could expose our crew members or customers.

As a precaution, we ask home or business owners when the building was built. If a building was built before 1978, we will test materials for lead paint. If it was built before 1985, we require that an asbestos test be completed by a licensed company so we know if abatement is necessary (removal of the lead or asbestos-containing materials by an abatement company).

Health risks vary depending on the materials. For instance, asbestos exposure could potentially cause:

-Asbestosis

-Lung Cancer

-Mesothelioma

A potential risk from inhaling asbestos fibers is that the fibers cannot be broken down by the body once they are lodged in the lungs or body tissue. Microscopic asbestos fibers cannot be seen, smelled or tasted. They are usually found in vinyl asbestos tiles, but can sometimes be found in joint compound, ceiling texture, insulation and flooring materials like mastic (glue for flooring). It can be easy to inhale asbestos dust without realizing it, especially if the materials are friable (easy to break or crumble, becoming airborne easily). Most asbestos containing material we find in homes are considered nonfriable, but there is exposure risk when these materials are disturbed during demolition or renovation.

Lead paint exposure typically comes from deteriorating paint, like paint chips or dust, but lead can sometimes be found in different types of building material like stains, varnishes and shellac. Symptoms of lead exposure in adults can vary, and typically come from long term exposure, but sometimes include:

-High Blood Pressure

-Joint and Muscle Pain

-Difficulty with memory/concentration

-Headaches

-Abdominal Pain

Unless a product is clearly marked, it’s impossible to determine if it contains asbestos or lead paint simply by looking at it. EPA guidelines require companies like SERVPRO maintain a certification for lead paint testing called the Lead Renovation, Repair and Painting rule (RRP). All of our employees go through an eight-hour initial training program, as well as a four-hour refresher course every two years to be certified for lead based renovation activities. Our firm must also be licensed by the Georgia EPD (Environmental Protection Division) to do this type of work. We typically use a swab test that will change color if lead is present, but with asbestos, we rely on licensed asbestos abatement companies for testing and removal if necessary.

Questions? Give us a call at (478) 474-6700

(Answer: Yes, the sample of roofing material in the photo above does contain asbestos fibers)

We're a one-stop shop for restoration AND reconstruction!

11/4/2019 (Permalink)

This is a before and after look at restoration and repair work in a bathroom following a water damage. The tub and surrounding area in the bathroom was removed and replaced following water damage restoration in the bathroom of a Macon, GA home.

Did you know SERVPRO of Macon has a reconstruction department? Not only can we help dry your home after suffering water damage (which potentially involves removing flooring/walls and setting up drying equipment), but we can also replace and repair any damaged parts of your home or business. By dealing with one company, instead of several, our goal is to streamline the work through a home or commercial claim and make the process as hassle-free as possible.

Typically, a fire or water claim will begin with SERVPRO of Macon technicians completing demolition, drying and/or cleaning the property. Once that process is complete, our construction manager John Goodrich typically steps in to finish the claim, completing estimates for insurance claims and organizing repair work through a network of contractors, such as:

-Electricians

-Carpenters

-Plumbers

-Flooring Companies

-Drywall Installers

-Insulation Companies

-Roofers

These contractors are reliable resources we’ve worked with for years. We require each company we do business with to maintain proper insurance coverage and background checks on all employees. John Goodrich also brings 20 years of experience in construction and project management, overseeing the work that is completed and working with different adjusters on what each insurance company requires for repair work. An example of our repair work can be seen in the photo above, taken before and after a residential water damage.

Questions? Give us a call at (478) 474-6700!

Odor Control and Removal

11/4/2019 (Permalink)

SERVPRO of Macon managers and technicians are trained for a variety of situations, including the control and removal of offensive odors.

By definition, an odor is a distinctive (and typically unpleasant) smell that can be picked up by people. SERVPRO technicians have a variety of methods to remove these odors, but they all typically begin with identifying the source of the odor. Some common examples of odor sources include:

-Property Damage (Fire or Water Damage, Mold Growth)

-Animals (Dander, Bodily Waste, Infestations)

-Trash and Waste (Rotting Food, Sewage)

Most people think there are special sprays that can help remove odors, but this is a myth. Sprays usually mask the odor temporarily, resulting in the unpleasant smell coming back after some time. This is why it’s important to identify the source of the odor and remove it before attempting deodorization with sprays or mists.

Once the source has been pinpointed and removed, SERVPRO of Macon technicians have a variety of ways to eliminate remaining odors. We can use two different types of fog, Thermal Fog or ULV Fog, depending on the source of the odor and its strength. We can also use specialty fans and filtration equipment to clean the air.

One of our stronger methods of deodorization is the use of ozone, which is particularly useful against odors from smoke, pet odors, mildew and organic pollutants. Ozone is also called “activated oxygen” because chemically it is an added oxygen molecule (03), which makes it highly reactive with particles it comes into contact with. The extra oxygen atom attaches itself to the other molecules to create a new molecule, one that isn’t smelly, in a process called oxidation. Once the ozone is ventilated and dissipates, most odors are gone and there is only a neutral smell.

A word of caution – Ozone, and ozone generators, should be used and handled by trusted professionals like the technicians at SERVPRO of Macon because there are some risks with the use of these products. There are certain materials that don’t do well when exposed to ozone, such as certain textiles, leather, rubber and certain plastics. Ozone has also been known to bleach materials like carpets and upholstery if the materials are wet when exposed to the ozone gas. Ozone can also be harmful to the human body if it is inhaled, potentially causing lung irritation, breathing problems and headaches.

The bottom line is if you are dealing with unpleasant odors or smells that are really a bother, call SERVPRO of Macon and we can assess and handle the removal of those odors safely and efficiently.

Questions? Give us a call! (478) 474-6700

SERVPRO Ready Plan App

8/23/2019 (Permalink)

ERP Ready Plan App The SERVPRO Ready Plan app puts important preparedness information just a click away!

Help is at your fingertips!!

Getting help is now quicker and easier using our SERVPRO Ready Plan Mobile Mobile App. The Ready Plan is an emergency preparedness tool for home and business owners, property managers, risk managers and facility management. It allows for the creation of an Emergency Ready Profile containing critical facility information to help speed up response time.

Its free, easy to download and is compatible with any smart phone (Apple or Android). Also available here .

How does it work?

Once the App is downloaded, create an account and select your preferred franchise by selecting "My Profile" on the main page and inputting your name and address.

A few key features of the App is the ability to create a SERVPRO Emergency Ready Profile for your home or business. This emergency plan contains only critical property information needed following a loss. The App also features tips of what to do or not do following a water, fire, mold or vandalism damage, as well as local weather updates.

As a National service provider, our local team is READY for whatever happens to your property. For commercial property owners we can personally assist you and your business with a facility walk through and Emergency Ready Profile creation, just contact us today at (478) 474-6700.

How SERVPRO of Macon is Always Here to Help!

8/23/2019 (Permalink)

SERVPRO of Macon understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

The SERVPRO Way

SERVPRO of Macon is part of a franchise system, which includes one of 1,700 office locations across the country. As part of that system, SERVPRO of Macon operates under a 1-4-8 rule, in regards to water damage:

  • Within one hour from the notice of loss, a SERVPRO professional will contact you to arrange service
  • Within four hours, a SERVPRO professional will be on-site to begin restoration work
  • Within eight hours of on-site arrival, a SERVPRO professional will give a verbal briefing of the scope of work to the appropriate person

Our History in Middle Georgia

SERVPRO of Macon has been helping home and business owners recover from fire and water damage for the past 38 years. We've helped people after events such as:

  • The Flood of '94
  • Mother's Day Tornado Outbreak of 2008
  • Nu-Way Fire of 2015
  • Tropical Storm Irma, 2017
  • Hurricane Michael, 2018

How We Work

Once we receive your call, we will schedule to have a Project Manager come to your home or business to scope the restoration work needed. If it's water damage, time is an important factor and we will respond accordingly. Fire damage and mold growth require special care be taken to restore the building to preloss condition. 

We work with many insurance companies on claims, so if needed, you can rest assured we will make any homeowners or commercial claim as smooth as possible. Any work involved insurance will involve communication with appropriate adjusters and claim handlers to make sure everyone is on the same page in regard to the cleanup and restoration. We document every step of the work with pictures and details so that the claim is settled quickly. 

Questions? Call Us! 478-474-6700

Fire Damage: What You Should Know

8/14/2019 (Permalink)

A fire in an adjacent building caused smoke damage to this office. SERVPRO of Macon was called in to clean up the aftermath

Fire Damage Restoration: What You Should Know

Whether it's a fire in the home or a fire in a business, fire damage can be devastating. The shock of a fire to a family or business owner can feel overwhelming, and most people don't quite know what to do. Fire damage can range in severity. From smoke damage and soot damage to serious structural deterioration, fire in a home or fire in a business is nothing to be taken lightly. Fire damage restoration is an in depth process that should be entrusted to a professional restoration company. A fire cleanup should only be carried out by skilled experts.

After a loss to fire, a professional restoration company should be contacted right away to determine the best course of action. Usually the first thing that will be done is to secure the property by boarding up the damaged structure to keep curious people and animals out. Skilled experts can then begin the assessment of smoke damage, soot damage, fire damage, and water damage associated with such a loss. The severity and types of damage that have occurred will depend on the intensity of the fire and the composition of the structure. Commercial fire damage in a steel building may be limited to smoke damage, soot damage, and water damage to the interior, and require only remodeling and mitigation of the smoke smell. Fire in the home however, can often be more severe, as many homes are built of wood and filled with more flammable building materials like carpets and furniture. A professional restoration company should be the only ones entrusted to assess the extent of fire damage and carry out the fire cleanup and fire damage restoration.

After the initial board up and assessment of damage the restoration company can begin the fire cleanup. This means removing any furniture or appliances damaged by the fire in the home or fire in the business. Many articles will be lost to smoke damage and soot damage, even though they have not been burned. If there was fire in a business damaged products will need to be sorted and evaluated to determine the extent of the commercial fire damage. The smoke odor will in some instances never quite come out furniture or appliances that go through commercial fire damage or residential fires. Each item needs to be evaluated.

When all furniture and appliances have been removed the fire damage restoration process can begin. To mitigate the smoke odor the property will usually be opened up and well ventilated. Damaged drywall, carpeting, ceiling tiles and the like will be removed. Once the house or business has been properly stripped of its damaged interior, structural inspection can take place to determine what repairs are needed. The property may be left in a board up state and ventilated for a few days to diminish the smoke smell. Chemical cleaners may also be used to aid the process. The fire cleanup process must be expected to take days if not weeks depending on severity, as the professionals entrusted will want to do a thorough job. Fire damage restoration is no small matter and needs to be entrusted to these skilled experts. After the property has been sufficiently cleaned the board up may be removed and the process of rebuilding and/or remodeling may begin.

What to Do After a Fire Related Loss:
-Board up the property to ensure it's inaccessible to people or animals;
-Contact your insurance company, if applicable;
-Call a professional restoration company immediately and set up a consultation;

Residential and commercial fire damage can be devastating emotionally, mentally, and financially. But home and business owners alike need to remember that they are not alone, and that there are highly skilled and trained experts ready to help them. The sooner these professionals are contacted, the sooner family life and business can get back on track. If you or someone you know has experienced a residential or commercial fire related loss contact a professional restoration company today.