Recent Posts

We're a one-stop shop for restoration AND reconstruction!

11/4/2019 (Permalink)

This is a before and after look at restoration and repair work in a bathroom following a water damage. The tub and surrounding area in the bathroom was removed and replaced following water damage restoration in the bathroom of a Macon, GA home.

Did you know SERVPRO of Macon has a reconstruction department? Not only can we help dry your home after suffering water damage (which potentially involves removing flooring/walls and setting up drying equipment), but we can also replace and repair any damaged parts of your home or business. By dealing with one company, instead of several, our goal is to streamline the work through a home or commercial claim and make the process as hassle-free as possible.

Typically, a fire or water claim will begin with SERVPRO of Macon technicians completing demolition, drying and/or cleaning the property. Once that process is complete, our construction manager John Goodrich typically steps in to finish the claim, completing estimates for insurance claims and organizing repair work through a network of contractors, such as:

-Electricians

-Carpenters

-Plumbers

-Flooring Companies

-Drywall Installers

-Insulation Companies

-Roofers

These contractors are reliable resources we’ve worked with for years. We require each company we do business with to maintain proper insurance coverage and background checks on all employees. John Goodrich also brings 20 years of experience in construction and project management, overseeing the work that is completed and working with different adjusters on what each insurance company requires for repair work. An example of our repair work can be seen in the photo above, taken before and after a residential water damage.

Questions? Give us a call at (478) 474-6700!

Odor Control and Removal

11/4/2019 (Permalink)

SERVPRO of Macon managers and technicians are trained for a variety of situations, including the control and removal of offensive odors.

By definition, an odor is a distinctive (and typically unpleasant) smell that can be picked up by people. SERVPRO technicians have a variety of methods to remove these odors, but they all typically begin with identifying the source of the odor. Some common examples of odor sources include:

-Property Damage (Fire or Water Damage, Mold Growth)

-Animals (Dander, Bodily Waste, Infestations)

-Trash and Waste (Rotting Food, Sewage)

Most people think there are special sprays that can help remove odors, but this is a myth. Sprays usually mask the odor temporarily, resulting in the unpleasant smell coming back after some time. This is why it’s important to identify the source of the odor and remove it before attempting deodorization with sprays or mists.

Once the source has been pinpointed and removed, SERVPRO of Macon technicians have a variety of ways to eliminate remaining odors. We can use two different types of fog, Thermal Fog or ULV Fog, depending on the source of the odor and its strength. We can also use specialty fans and filtration equipment to clean the air.

One of our stronger methods of deodorization is the use of ozone, which is particularly useful against odors from smoke, pet odors, mildew and organic pollutants. Ozone is also called “activated oxygen” because chemically it is an added oxygen molecule (03), which makes it highly reactive with particles it comes into contact with. The extra oxygen atom attaches itself to the other molecules to create a new molecule, one that isn’t smelly, in a process called oxidation. Once the ozone is ventilated and dissipates, most odors are gone and there is only a neutral smell.

A word of caution – Ozone, and ozone generators, should be used and handled by trusted professionals like the technicians at SERVPRO of Macon because there are some risks with the use of these products. There are certain materials that don’t do well when exposed to ozone, such as certain textiles, leather, rubber and certain plastics. Ozone has also been known to bleach materials like carpets and upholstery if the materials are wet when exposed to the ozone gas. Ozone can also be harmful to the human body if it is inhaled, potentially causing lung irritation, breathing problems and headaches.

The bottom line is if you are dealing with unpleasant odors or smells that are really a bother, call SERVPRO of Macon and we can assess and handle the removal of those odors safely and efficiently.

Questions? Give us a call! (478) 474-6700

SERVPRO Ready Plan App

8/23/2019 (Permalink)

ERP Ready Plan App The SERVPRO Ready Plan app puts important preparedness information just a click away!

Help is at your fingertips!!

Getting help is now quicker and easier using our SERVPRO Ready Plan Mobile Mobile App. The Ready Plan is an emergency preparedness tool for home and business owners, property managers, risk managers and facility management. It allows for the creation of an Emergency Ready Profile containing critical facility information to help speed up response time.

Its free, easy to download and is compatible with any smart phone (Apple or Android). Also available here .

How does it work?

Once the App is downloaded, create an account and select your preferred franchise by selecting "My Profile" on the main page and inputting your name and address.

A few key features of the App is the ability to create a SERVPRO Emergency Ready Profile for your home or business. This emergency plan contains only critical property information needed following a loss. The App also features tips of what to do or not do following a water, fire, mold or vandalism damage, as well as local weather updates.

As a National service provider, our local team is READY for whatever happens to your property. For commercial property owners we can personally assist you and your business with a facility walk through and Emergency Ready Profile creation, just contact us today at (478) 474-6700.

How SERVPRO of Macon is Always Here to Help!

8/23/2019 (Permalink)

SERVPRO of Macon understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

The SERVPRO Way

SERVPRO of Macon is part of a franchise system, which includes one of 1,700 office locations across the country. As part of that system, SERVPRO of Macon operates under a 1-4-8 rule, in regards to water damage:

  • Within one hour from the notice of loss, a SERVPRO professional will contact you to arrange service
  • Within four hours, a SERVPRO professional will be on-site to begin restoration work
  • Within eight hours of on-site arrival, a SERVPRO professional will give a verbal briefing of the scope of work to the appropriate person

Our History in Middle Georgia

SERVPRO of Macon has been helping home and business owners recover from fire and water damage for the past 38 years. We've helped people after events such as:

  • The Flood of '94
  • Mother's Day Tornado Outbreak of 2008
  • Nu-Way Fire of 2015
  • Tropical Storm Irma, 2017
  • Hurricane Michael, 2018

How We Work

Once we receive your call, we will schedule to have a Project Manager come to your home or business to scope the restoration work needed. If it's water damage, time is an important factor and we will respond accordingly. Fire damage and mold growth require special care be taken to restore the building to preloss condition. 

We work with many insurance companies on claims, so if needed, you can rest assured we will make any homeowners or commercial claim as smooth as possible. Any work involved insurance will involve communication with appropriate adjusters and claim handlers to make sure everyone is on the same page in regard to the cleanup and restoration. We document every step of the work with pictures and details so that the claim is settled quickly. 

Questions? Call Us! 478-474-6700

Fire Damage: What You Should Know

8/14/2019 (Permalink)

A fire in an adjacent building caused smoke damage to this office. SERVPRO of Macon was called in to clean up the aftermath

Fire Damage Restoration: What You Should Know

Whether it's a fire in the home or a fire in a business, fire damage can be devastating. The shock of a fire to a family or business owner can feel overwhelming, and most people don't quite know what to do. Fire damage can range in severity. From smoke damage and soot damage to serious structural deterioration, fire in a home or fire in a business is nothing to be taken lightly. Fire damage restoration is an in depth process that should be entrusted to a professional restoration company. A fire cleanup should only be carried out by skilled experts.

After a loss to fire, a professional restoration company should be contacted right away to determine the best course of action. Usually the first thing that will be done is to secure the property by boarding up the damaged structure to keep curious people and animals out. Skilled experts can then begin the assessment of smoke damage, soot damage, fire damage, and water damage associated with such a loss. The severity and types of damage that have occurred will depend on the intensity of the fire and the composition of the structure. Commercial fire damage in a steel building may be limited to smoke damage, soot damage, and water damage to the interior, and require only remodeling and mitigation of the smoke smell. Fire in the home however, can often be more severe, as many homes are built of wood and filled with more flammable building materials like carpets and furniture. A professional restoration company should be the only ones entrusted to assess the extent of fire damage and carry out the fire cleanup and fire damage restoration.

After the initial board up and assessment of damage the restoration company can begin the fire cleanup. This means removing any furniture or appliances damaged by the fire in the home or fire in the business. Many articles will be lost to smoke damage and soot damage, even though they have not been burned. If there was fire in a business damaged products will need to be sorted and evaluated to determine the extent of the commercial fire damage. The smoke odor will in some instances never quite come out furniture or appliances that go through commercial fire damage or residential fires. Each item needs to be evaluated.

When all furniture and appliances have been removed the fire damage restoration process can begin. To mitigate the smoke odor the property will usually be opened up and well ventilated. Damaged drywall, carpeting, ceiling tiles and the like will be removed. Once the house or business has been properly stripped of its damaged interior, structural inspection can take place to determine what repairs are needed. The property may be left in a board up state and ventilated for a few days to diminish the smoke smell. Chemical cleaners may also be used to aid the process. The fire cleanup process must be expected to take days if not weeks depending on severity, as the professionals entrusted will want to do a thorough job. Fire damage restoration is no small matter and needs to be entrusted to these skilled experts. After the property has been sufficiently cleaned the board up may be removed and the process of rebuilding and/or remodeling may begin.

What to Do After a Fire Related Loss:
-Board up the property to ensure it's inaccessible to people or animals;
-Contact your insurance company, if applicable;
-Call a professional restoration company immediately and set up a consultation;

Residential and commercial fire damage can be devastating emotionally, mentally, and financially. But home and business owners alike need to remember that they are not alone, and that there are highly skilled and trained experts ready to help them. The sooner these professionals are contacted, the sooner family life and business can get back on track. If you or someone you know has experienced a residential or commercial fire related loss contact a professional restoration company today.

Getting your business open again after water damage

8/14/2019 (Permalink)

With Comprehensive Water Damage Cleanup and Rebuilds, SERVPRO Gets Your Doors Open Swiftly

Water damage to a business is bad news. Whether your business is food based, a coffee shop, a clothes store, a stationery store or something else, water can bring business to a standstill. All it takes is a burst pipe, a flood, or a simple leak and suddenly you have to close your doors during repairs. 
 
Naturally, the first concern after water damage to your Macon business is getting the water out, and your shop restored so you can resume business. Fast action is essential to minimize profit loss. That is why we recommend you call SERVPRO as soon as you are able - We’re Faster To Any Size Disaster. 
 
Our IICRC certified technicians begin by extracting water from your property. In some cases, a free-standing pump is enough for this. Sometimes we need to use a more powerful truck-mounted pump extractor that can remove a greater volume of water and also draw it uphill if necessary. We also have submersible pumps so that even if there is quite a depth of water (over 2 inches), we can remove it quickly. 
 
Thorough water extraction is key to getting your business up and running again as soon as possible. We extract water first before moving on to the drying process. We train our technicians in how to position a range of commercial axial box fans, dehumidifiers and air movers for maximum effect. 
 
However, SERVPRO also understands that extraction and drying are not the whole story. Depending on the extent of the water damage, there might also be minor or even major damage to your business premises. We save you time by taking care of repair, rebuild and construction as well, so you do not have to call in a separate service to deal with those things. We save you time, money, and stress with our comprehensive service package.
 
In cases of extensive damage, we supply roof tarps, and temporary fencing to secure your property and also take care of boarding up doors and windows. Do not worry about your equipment or stock: SERVPRO has well-managed warehouse space and offers a full pack-out service to keep your inventory safe as we clean the elements during repairs. 
 
We also take care of a range of repairs including drywall removal and installation of new drywall, hardwood or tile floor repair, repainting, and removing and installing carpet. 
 
Using one service for drying and repair is both quicker and more cost effective. Call SERVPRO of Macon at (478) 474-6700 for help.

The hours and days following fire damage

8/13/2019 (Permalink)

A fire disaster can cause serious damage to your house. The resultant flames, smoke, heat, and even water can have permanent repercussions on the structure and many of your items. The contents that survive fire damage may sustain extensive smoke damage in exchange. The firefighters may also cut holes in the walls or roof when putting out the flames, leaving you with a massive cleanup job.

Time and patience are crucial when dealing with any form of fire damage. Once the fire fighting crew leaves, SERVPRO can come in and initiate the restoration process. We have highly skilled, IICRC-trained technicians that are on standby in case of an emergency. Using special smoke cleanup and restoration techniques, we can restore your property to preloss conditions, "Like it never even happened."

When the fire calms down, the resultant smoke damage appears in the form of discolored walls, charred items, or soot and ash on the floor. In some cases, other side effects such as smells can remain behind, presenting health risks to the occupants. It is important to keep in mind that some signs of smoke damage can show almost immediately while others take several hours (sometimes days) after the event to manifest.

Within a few days of smoke and fire damage, walls and flooring may turn yellow (although this yellowing effect does not show right away). Warping and discoloration can also occur on wood and plastic surfaces/appliances. Metal hardware tends to rust and corrode away several hours after a fire. If you have tiles, counter tops, or any other surface with porous stone such as travertine, granite, or marble, the acidic residue in soot can cause them to discolor permanently.

Certain surfaces, especially fabric items, may show both visible signs of fire damage and smoke odor. Smoke releases tiny carbon particles into the air that, when deposited, are known as soot. The first step SERVPRO takes to reduce the smell of a fire is getting rid of this smoke deposit or soot.

In addition to these tiny particles, smoke also contains various components that contribute to the unbearable smell that lingers after fire damage. These include toxic gases and vapors. Vapors are misty droplets that can be poisonous upon absorption or inhalation. Toxic gases come in different forms. Carbon monoxide is the most common toxic gas in a fire disaster. Household products such as plastics, vinyl, and other materials containing chlorine produce phosgene during combustion. Carpets, synthetics, clothing, and carpets release hydrogen cyanide when burning.

The smell that follows smoke damage penetrates different materials after some time. Unless a professional fire damage restoration company cleans up and deodorizes these items properly, the smoky smell may remain for a long time. SERVPRO technicians can pinpoint the source of the odor and neutralize it accordingly.

Do not leave your property to fate when a fire disaster comes knocking. SERVPRO of Macon is a part of your community and can arrive promptly to reverse the fire damage. Call us anytime at (478) 474-6700!

Scoping damage from hidden water leaks

8/13/2019 (Permalink)

A hidden water leak in your bathroom, if left untreated, can cost you, especially if it leads to serious damage to walls, flooring, and paint. There are subtle signs you can look for in your home to figure out if you need a plumber to fix those leaking fixtures and pipes before things get worse. When you have a massive leak, you need a certified remediation company to help you clean up the damage, such as SERVPRO.

One sign of a hidden leak and the need for professional water removal is a wall which has blistering wallpaper or paint. Most of the time, steam from hot showers in your home should not cause this to happen. When water and moisture get between the paint and the wall, they stop the bond and start to separate the two, making the paint rise from the wall and fall off in bits. It is the same case with wallpaper.

A wall which is warped or stained for no apparent reason is a clear sign of a plumbing leak. Drywall becomes soft and starts to bubble when it is exposed to moisture, eventually warping and breaking up into pieces. If the leak reaches your ceiling, it will sag and could leak some of the accumulated water, causing more damage to your bathroom.

At SERVPRO, our technicians have tools like moisture meters to find any hidden moisture and leaks in your bathroom and to remove any accumulation of water from those leaks. We first figure out what is causing the leak, fix the problem, and eliminate the water with industrial pumps, fans, and dehumidifiers. Quickly drying your bathroom is important to avoid the growth of mold. Once your bathroom is dry again, repairs are made, including replacing any damaged drywall, and the affected area is sanitized.

Sometimes your flooring can be damaged as well if the leak was bad enough, causing cracking, staining or buckling. Moisture can make your floor feel soft or spongy depending upon the material it is made of. In these cases, you often find a damp subfloor as well. If the problem is found quick enough, we can dry it out and salvage it without having to replace it, but we may need to put new subflooring in as well where the water damaged it.

Don’t hesitate to contact SERVPRO of Macon when you believe you have a hidden leak in your bathroom. We are available to help you at any time if you need us, please call (478) 474-6700.

Water and Mold Damage after a fire?

8/12/2019 (Permalink)

Fire Damage

Fire damage is caused by the actually fire. This can include damage to the structure of the property. Often materials are melted and can ignite other materials with this type of damage. 

Fire damage can also cause different toxins to react causing explosions or they can act as accelerant spreading the flames and causing additional damage. 

Water Damage

Water damage is always present with fire damage because the flames have to be extinguished. Often the damage caused by the sprinklers in a building is much more significant than the initial fire damage. 

Smoke Damage

Soot from a fire can be found in every room of a house that has been badly burned, even those rooms that were not burnt. Often homeowner's belongings, furniture, clothes in drawers, important documents, paintings, and more are completely covered in charcoal black soot. Some items are not salvageable and the items that are have to be properly cleaned or the soot can permanently destroy them. 

Mold Damage

After experiencing a house fire the water damage has to be professionally handled, because when it is not properly dried mold can grow. Mold is a toxin that can cause numerous potential health problems for those living in the property. It is important to make sure the water damage is taken care of by professionals like those at SERVPRO of Macon. 

Protecting your home before and after a storm

8/12/2019 (Permalink)

We wanted to take this opportunity to reach out to homeowners throughout the Macon area. It is important for you to understand that qualified professionals are available to assist you in recovering from any emergency situation that might occur on your property, including flooding that many of us face today. 

You are not alone. We can help flood damage victims in Macon and the surrounding areas. Additionally, you can visit our website anytime to assist with relief efforts by donating to help The American Red Cross make a difference in people’s lives affected by Tropical Storm IRMA. 

A team of SERVPRO professionals stand ready to assist; we give you access to IICRC-industry certified professionals, advanced equipment, and vast resources that make your restoration as stress-free as possible. Our entire Green Fleet is stocked and ready to deploy at a moment’s notice, we can address any situation you face and work hard to ensure a successful recovery.

If you have yet to feel the effects of a tropical storm and want to strengthen your home’s resolve, we can help. SERVPRO technicians have several years of experience providing homeowners with quality solutions. Our team can help adjust yard grading, inspect your gutters and downspouts, roofing, and basement or crawl spaces for problems and install additional drains, backflow valves, or sump pumps to help keep water away from your home.

Taking the proper steps can make protecting your home easier. Never hesitate to ask for help. SERVPRO technicians are trained to assist with major storm events and are ready to answer your call, now. We are locally owned and operated, offering cleanup and restoration services, proudly serving our local community with additional resources in its time of need.

Notify SERVPRO of Macon for assistance with flood damage restoration. We are available 24-hours a day, 7-days a week, working non-stop until everyone gets the help they need, call today. (478) 474-6700