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Fire & Water - Cleanup & Restoration

Archived Blog Posts

SERVPRO Commercial Cleaning Service

7/28/2020 (Permalink)

SERVPRO of Macon offers Commercial Cleaning Services throughout Middle Georgia. We understand that common wear and tear can make your office or environment a little undesirable. Let the professionals at SERVPRO make your workspace more desirable and look it’s very best!

Our franchise professionals offer cleaning services ranging from cleaning restaurant equipment to removing biohazard contaminants. We have the specialized training and products to get your property back to business. Our services include:

  • Air Ducts and HVAC
  • Biohazard
  • Carpet and Upholstery
  • Ceilings, Floors and Walls
  • Drapes and Blinds
  • Odor Removal
  • Sewage
  • Trauma and Crime Scene
  • Vandalism
  • Restaurant dining rooms, food prep and storage areas

With over 50 years of experience, training and the best cleaning products, SERVPRO Commercial Cleaning Services will get the job right and get the it done quickly. Our large loss clients include, Property Management, Hospitality Facilities, Education Facilities, Healthcare Facilities, Food Service Facilities and Retail Facilities.

Helping to make fire and water damage “Like it never even happened.”

Call us today @ 478-474-6700

Mold In Your Commercial Business

7/28/2020 (Permalink)

drywall removal with visible mold and servpro logo Mold could be lurking behind your walls. Give us a call @ 478-474-6700 to schedule your appointment today!

So what is mold?

Mold is a fungus that reproduces tiny spores in an environment with a lot of moisture. Mold grows quickly when humidity levels in an area are above 40 percent! Microbial growth can grow in or on just about anywhere such as window seals, drywall, carpet, ceilings, furniture, and even animals. Mold spores are microscopic and can move through the air and have growth within 48 hours. Mold can also come in a variety of colors, like green, brown, black and even purple! Mold can also leave a strong stench or bad odor.

What do you do next?

Inspect your building. Check for any leaks or water damage in our around floors, roofs, ceilings, crawlspace, kitchens, bathrooms, water heater or supply rooms. If you have found the source- then contact your local plumber to address the problem. If left untreated, mold will return. Once the leak or problem has been repaired, then contact the professionals at SERVPRO of Macon!

SERVPRO of Macon is the trusted leader in Mold Remediation. We are no stranger to high humidity percentages in Macon and Middle Georgia. During the summer months, daily readings average around 89-92 percent. Even in February and March, daily readings average 85-86 percent. Our technicians are IICRC trained and certified for water restoration, fire restoration and mold remediation.

SERVPRO of Macon is available 24 hours a day and seven days a week. No commercial property is too big or too small! Call us @ 478-474-6700.   

Ensure Every Cookout Is a Safe One With Fire Safety Tips

7/24/2020 (Permalink)

a person in grilling chicken and hot dogs on an outdoor grill SERVPRO of Macon is the fire restoration experts. To learn more give us a call or contact us online

f you are trying to make the most of a summer afternoon, cooking a delicious meal on the grill is a natural way to do it. While the taste of a freshly grilled meal can’t be beat, we do like to remind everyone of some essential safety tips as summer moves into full swing. As with any activity that involves an open flame, a few prevention tactics can make a big difference in your overall safety.

A grill fire can start in the blink of an eye, and it is reported that over 5,500 do every year by the U.S. Fire Administration. Knowing the essentials of grilling safety can stop you from being part of this statistic so you can remain safe during every cookout.

Know the Essentials of Grilling Safety

Create a safe zone around your grill. When you set your grill up in your yard, you are likely thinking more about convenience than safety, but both are equally important. Keeping three feet around your grill is what is recommended so if a flare-up does occur, there is nothing nearby that could catch fire.

Clean your grill grates often. Bits of food and grease can adhere to your grill grates when you are cooking, which can not only alter the cooking temperatures of your grill but can also lead to a fire hazard. These bits of food can ignite suddenly if they are left undisturbed, so experts advise cleaning them off after every meal.

Never leave the grill unattended. If a fire starts in your grill, it can quickly begin to spread to other parts of the area—and if no one is around, it may not be noticed until the damage has already been done. If you have to step away from the grill for any reason, be certain you are able to have someone take your place with a fire extinguisher nearby in case of a flare-up.

Inspect the grill regularly. As with any piece of equipment, your grill should be maintained, and wear and tear is expected with time. Checking your propane lines regularly can help prevent any dangerous gas leaks from occurring, which is why we recommend doing it before every cookout just in case.

If you have a grill fire that does damage to your home, we are here to help. You can call us https://www.SERVPROmacon.com/contact/contactus anytime day or night, to have a quick response from our restoration experts.

Tips for Thunderstorm Safety at Any Location

7/9/2020 (Permalink)

lighting striking hillside during storm at night Have you been affected by a storm event? SERVPRO of Macon is available 24/7 and ready to assist you with any storm damage.

With summer, rising temperatures and high humidity, severe weather might be the last thing on your mind—but because it thrives in these types of conditions, it is important to understand that it is always a possibility. Summer storms tend to pop up suddenly, and while they appear to be over quickly, they can still pose major risks.

When a storm catches you off-guard, remembering a few key safety tips can protect you tremendously from risks.

A Few Key Safety Tips for Sudden Summer Storms

Know your options for shelter. In the best-case scenario, you will become aware of inclement weather while you are somewhere safe that you can stay until the storm passes, but of course, life does not always work out that way. If you get caught off-guard, sheltering in your vehicle is actually quite safe when you follow the proper guidelines.

Practice electrical safety. Lightning is an extremely dangerous component of thunderstorms, especially when they strike a building. As lightning travels through the wiring of a home, it can send a power surge to all the electronics actively plugged in which can ruin them. If you have the time, unplugging everything in your vicinity is a good safety precaution, and a good long-term strategy includes installing inexpensive surge protectors throughout the home.

Avoid direct contact with concrete. While concrete is a strong material, it can pose a risk if there is electricity in the air. Lightning often strikes concrete buildings because they are built with metal reinforcements, which can channel the electricity out into the concrete and anything it is touching. While concrete buildings can be safe, you should avoid making direct contact with walls and floors if lightning is possible.

Stay indoors for at least 30 minutes. When a storm interrupts your fun, getting back outside is top priority—but doing so too quickly can still put you in danger. Lightning has been documented 25 miles from storm clouds, so it is recommended that you wait at least a half hour after you can no longer hear thunder to head back out.

If your home sustains damage due to a storm, you can count on us to help.Contact us at 478-474-6700 to learn more about our storm restoration process.

What the House Fire Recovery Process Looks Like

6/9/2020 (Permalink)

woman with hands covering face upset with burnt house in If your home is damaged in a house fire, SERVPRO of Macon is here to help. Contact us for any fire restoration needs.

A fire breaking out in your home is always a difficult thing to endure, and everyone’s safety is the primary concern. Be sure that you have an evacuation plan in place that everyone in the home can follow to get to safety, first and foremost, and then consider planning ahead for the fire recovery process to be better prepared.

In what is an overwhelming time, knowing what to expect can help you manage the stress of the situation much more effectively.

Planning Ahead for the Fire Recovery Process

Prepare yourself for what to expect. Before you enter your home it will be impossible to truly know what it will look like inside, but understanding the possible types of damage can help blunt the emotional impact it might have. Fire damage can impact far reaches of the home that were nowhere near the flames, and the firefight can often cause unexpected damage as well.

Wait to enter your home. Staying safe is the common thread that ties every aspect of house fire preparedness together, and the aftermath is no different. Make sure you listen to authorities regarding when it is safe to return to the house—structural damage is common after a fire, and can lead to the risk of injury for anyone who is entering without authorization.

Contact your insurance company. Getting in touch with your insurance company is the best way to understand what the claims process is like, as it is always different based on what provider you are insured with. Contact them quickly to ensure you are taking the right steps to start your claim.

Document the damages. Taking inventory can be a tedious process, but it is an important one. Not only will many insurance providers ask for this to process the damages, but having photographs and a detailed list is a good way to make sure nothing slips through the cracks.

Contact your restoration company. The peace of mind that comes with hiring a restoration company you can count on is one of the best things you can give yourself. Fires have a serious emotional impact, so streamlining the restoration process and getting back to your home as soon as possible can significantly lessen the stress you will likely be facing.

If your home is damaged in a house fire, you can count on us to help you. Get in touch at any hour for a quick response.

Proactive Cleaning and Disinfecting Services

6/9/2020 (Permalink)

Servpro team wiping down office area To schedule your appointment today, call 478-478-474-6700!

The CDC recommends cleaning and disinfecting high touch surfaces such as countertops, tabletops, table chairs, light switches, doorknobs, shared office equipment like key boards, mouse, computer screens, fax and copy machines with a EPA-registered disinfectant like SERVPROXIDE.

SERVPRO of Macon is Here To Help your employees and customers feel safe returning to work or visiting your business. A proactive Cleaning helps give your employees and/or customers a since of relief knowing SERVPRO professionals are proactively and disinfecting their areas.

Examples of clients we serve:

  • Public and Private Schools
  • Churches or Places of Worship
  • Gyms
  • Restaurants
  • Assisted Living Centers
  • Daycare Centers
  • Hospitals
  • Retail Stores
  • Vacation Rentals
  • Residential Homes
  • Business Offices
  • Gas Stations

SERVPRO of Macon is here for you 24/7-365. Call today to schedule your proactive cleaning today at 478-474-6700. Your #1 choice in cleanup and restoration.

Proactive cleaning Service to our local Police Department

6/5/2020 (Permalink)

SERVPRO crew of men and women posing with cop and car SERVPRO of Macon teamed up with Macon-Bibb Police Department in helping keep our community safe!

During this unprecedented and difficult time, SERVPRO of Macon has been doing our part to help flatten the curve in our local community.  Our cleaning and restoration professionals have been happy to help our local Police Department with their cleaning and disinfecting needs in regards to the COVID-19 virus.  All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities.

We are proud and excited to be able to pay it forward to our hero’s in our local community during this unprecedented time, by offering to clean, disinfect and sanitize all police cars and transport vans for FREE. We have teamed up with Macon-Bibb Sheriff’s Department and have offered our services weekly to help continue to flatten the curve and help eliminate the virus.

SERVPRO of Macon are committed to help our local emergency management departments in every way possible during this crisis, along with the rest of our community. We thank all First Responders during these challenging times. Service to our community and helping those in their time of need is what we believe in. SERVPRO of Macon is here to serve you and we will get through this together!

To learn more about our cleaning and disinfecting services, contact us at 478-474-6700

Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Macon today at 478-474-6700 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

What actions to take for your business after a flood

4/17/2020 (Permalink)

aerial view of a massive flood over city Photo from the flood of '94- Macon, GA

Flood damage to your business is just as bad as flooding in your home. Your business or place of work is your livelihood. Below are some tips and actions to take after a flood.

  • Establishing an evacuation plan ahead of time saves time and lives. Each employee should have some common knowledge of the evacuation plan. A quarterly or at minimum yearly class or meeting should be conducted. Account for all employees. Identity an area outside of the buildings perimeter that are designated meeting places. Have your managers from each department keep a list of their assigned team member’s with contact information listed. This should keep down confusion and easier to keep up with.
  • If water enters the building or facility and an evacuation becomes necessary, move to an upper floor, contact your local first responders for help.
  • If possible, avoid walking or driving through rising water. Just a few inches of water can make you fall.
  • Do not touch electrical equipment
  • Outside water can cause water to back up into water mains or sewage lines. Flood waters can bring in contaminated water from outside creeks or rivers. This could potentially be hazardous to your health
  • Stay out of the building
  • Secure the property by contacting your local first responders, secure all entrances and contact your security company to advise of the situation.

Once the water has receded, water mitigation steps can begin. SERVPRO of Macon technicians are highly trained and certified. We have the experience and have professional equipment to handle a large commercial loss at any time- 24 hours a day. Getting to your loss quickly to mitigate the damage will reduce possible further damage such as mold or mildew. No job is too large- We are trained to handle any size disaster!

Flooding can be unpredictable- however SERVPRO of Macon is always prepared!

Call 478-474-6700

Storm Damage To Your Business

4/16/2020 (Permalink)

Heavy rain pouring on roof top Contact SERVPRO of Macon for Storm Damage day or night!

April showers bring Summer Storms. As we are getting closer to hurricane season, have you ever asked yourself, are we prepared? Hurricane season begins June 1st and last through November 30th. And Middle Georgia is no stranger to pop-up summer thunderstorms either! About 50 percent of businesses that are affected by a natural disaster such as a hurricane do not reopen! Natural disasters leave behind a trail of destruction and devastation.

SERVPRO of Macon offers a complimentary Emergency Ready Profile (ERP) for your business. An ERP gives you a quicker and easier way to locate critical facility information. The ready plan is an emergency preparedness tool for your business, property managers, risk managers and facility managers. This will guide you back into getting into your building after a disaster.

High winds, heavy rain and even hail can cause significant damage to your property. Flooding from heavy rains can result in damage by backing up sewer mains or water building up around your facility and having no where to go but inside. Lightening can even pose as a threat- causing a fire when you least expect it. Roof damages can be caused by many sources such as rain, hail, wind and fire. When dealing with roof damage, you can expect wet installation and drywall.

SERVPRO of Macon has seen it all. If your business has sustained storm damage, call us day or night! 478-474-6700

Call SERVPRO of Macon for Storm Damage

4/14/2020 (Permalink)

green SERVPRO disaster recovery team trailer & SERVPRO of Macon green van SERVPRO of Macon is available for 24-hour emergency services when disaster happens!

We know that living in the south, especially living in Central Georgia, that a disaster can strike anytime and anywhere with or without notice. SERVPRO of Macon specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Response Time

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important.  We operate under the 1-4-8 rule- for water damages. A fast response lessens the damage, limits further damage, and reduces the restoration cost. SERVPRO of Macon offers 24-hour emergency services. You’ll want the aftermath from a tornado, hurricane, flood or other natural disaster cleaned quickly to avoid further damage.

We have the resources to handle floods and storms

When central Georgia experiences storms such as “popcorn showers”, tornadoes and hurricanes, SERVPRO of Macon has access to professional equipment to handle flood and storm damage. Our Disaster Recovery Team has always made it a priority to stay updated on the latest information and trained on the restoration process. Our highly trained storm and water damage restoration specialist are IICRC- Certified.

As we are approaching the summer months, SERVPRO of Macon is ready for whatever happens when disaster hits.

Call SERVPRO of Macon for 24-hour emergency services at 478-474-6700

Weather Ready in Macon, Georgia!

4/10/2020 (Permalink)

weather radar map of Hurricane Michael over the Gulf of Mexico Hurricane Michael, October 2018

Most storms can be predicted within a reasonable amount of time. During the spring and summer months in Georgia, some storms can be unpredictable. Large hail, strong winds, heavy rain, can all be factors to storm damage to your home or business. Downed power lines, tree’s, tree limbs and lightening can all contribute to creating a water damage or storm damage disaster.

Don’t worry! SERVPRO professionals are ready and can handle any size disaster. SERVPRO of Macon is available 24 hours a day / 7 days a week.

The professionals at SERVPRO want to make sure you have the right equipment and resources for the in case of a power outage. Below are tips we recommend.

Weather Radio: Keeping a weather radio on hand is very beneficial. Keeping you informed on what’s going on around you can help ease some worries you may have while the power has been kicked off. Always test the batteries once a month to make sure they’re in working order and are not corroded. Keep a spare set for the in case.

Flashlights: When purchasing a flashlight, look for LED options. They are dramatically higher in efficiency and uses low battery usage. They’re energy efficient, long lasting and very bright! Also- keeping a few around the house and an extra set of batteries will come in handy!

Clothing: Keep an emergency clear plastic bin of seasonal clothing to keep for the in case you don’t have power or water for an extended period of time. Keep full stock of blankets for all members of your household- especially in the winter months.

Water supply: Keep a good stock of bottled water if you live on a water-well system. If the power goes out, your well goes out. In case of a severe flood, wells can be flooded as well. Only use water from a safe source. However, most plumbing does not require electricity.

Jump Battery Box: These are great to have for the in case of any emergency! When hurricane Michael came through middle Georgia, we used this to help charge our phones. Being out of power more than a few hours can be devastating to your appliances and some electronics.

Generator: During a massive storm like Hurricane Michael, a generator was something that seemed like a life saver. Although it was very loud, it gives just enough electricity to keep the refrigerator freezers and some light going. NEVER run a generator inside. Gasoline powered generators produce carbon monoxide- as we know, this can be very deadly. Keep the generator away from doors and windows. Make sure to have enough fuel on hand for multiple days without power.

As hurricane Michael traveled across the southeastern United States and especially middle Georgia, strong winds and rain left power outages across the region. Flooded basements, torn or damaged roofs, window leaks & breaks and structural damage was left behind. Although, we'll never forget that storm, SERVPRO of Macon will always be here for you 24/7/365.

Handling Flood Recovery With Speed and Safety in Mind

4/9/2020 (Permalink)

three large houses in a neighborhood with home and street flooded If you’re experiencing any water damage from flooding, SERVPRO of Macon is available 24/7 to assist you with any repairs.

Because floods are happening with increased frequency across the country, there is now more need than ever for people to be prepared for how to handle the aftermath.

A quick flood recovery is always recommended, but taking the right steps can also keep you safe as you recover. Here are the top tips we think everyone should keep in mind for flood recovery.

Keeping Speed and Safety in Mind During Flood Recovery

Avoid further safety hazards. If you were ordered to evacuate, not knowing the damage done to your house can be difficult, but it is important to not rush home before you have been cleared to do so. There are many auxiliary dangers that can pop up after a flood, so emergency officials will need to inspect the area to make sure it is safe.

Air out the home. Unfortunately, water damage is not the only thing to worry about after a flood has moved through the area. Mold can begin growing within hours of flood damage, causing its own sets of concerns. Once you are able to go back home, opening doors and windows can help increase airflow to discourage mold spores from taking hold and keep the air much healthier inside the home as you clean up.

Document the damages. Discovering everything that has been damaged by a flood is a devastating experience, prompting many to immediately take action and begin cleaning. Before you do this, we highly recommend documenting the damage thoroughly before anything is removed. Make a list and take photographs of everything that has been impacted in order to have a record both for you and for your insurance.

Contact your restoration and insurance companies right away. If you have already purchased flood insurance, get ahold of your provider right away to have them walk you through the claims process. From there, give us a call. The longer flood damage is left untreated, the worse it can become, which is why we’re here 24 hours a day to respond quickly when you get in touch.

If your home has been damaged in a flood, we are here for you. You can contact us 247 to receive a quick response and set the restoration process in motion.

Commercial water damage in Macon, GA

4/8/2020 (Permalink)

After you’ve arrived on the job, you notice what appears to be moisture on the windows. After the door has been unlocked and the alarm needs to be disarmed, you can’t help but notice there’s an inch or two of water all over the floor! As you’re in complete shock, you are walking around from room to room trying to figure out where is all the water coming from. After what seems like forever, you find the water heater busted sometime overnight.

Immediate action is required when your business has been stricken with water damage. SERVPRO of Macon technicians are equipped with the highest efficiency commercial pumps and extractors. Our equipment can remove hundreds of gallons from your property quickly and efficiently. Water that sits stagnantly can begin to grow mold and bacteria. Drywall, baseboards, carpets, tiles, furniture or other items may be removed or discarded.

Macon, Georgia is known for very high humidity. Moisture and condensation are factors for mold to grow. Our remediation professionals carry air movers and dehumidifiers along with EPA disinfectants at all times. Daily moisture checks are performed to ensure the affected area is dry. The sooner you begin to dry and remove the water, the less damage your business may sustain.

Knowing SERVPRO of Macon is available twenty-four hours a day, you can guarantee that we are prepared for any size disaster. Our goal is to get your business back running quickly. Our water restoration experts will get a plan in place and have you back “Like it never even happened.”

What to do after your basement floods

4/7/2020 (Permalink)

Flooded basement This flooded basement was caused by a busted pipe.

Having a basement can have its perks. Extra room to store valuables or having extra space for family or friends to gather. However, having a basement can have its downfalls as well. Like having a flooded basement from outside rain, busted pipe, HVAC leaking, or a sewer backup.

Flooded basements are something SERVPRO of Macon technicians see frequently. If left untreated for more than just a few hours, there can be some potential mold issues. And most times it’s the water that you don’t see behind the walls that usually causes the mold to grow. Even an inch of water creates the perfect breeding ground for mold.

Did you know mold is more common in households today than it was 50 years ago?

Did you know mold is one of the only organisms that doesn't need light to grow?

Did you know there are over 10,00 species of mold?

Did you know SERVPRO of Macon specializes in Mold Remediation?

Did you know SERVPRO of Macon specializes on Water Damage Restoration?

Hiring SERVPRO of Macon for your water damage needs helps ensure your valuables and possessions are protected. Our professionals know the importance of getting you back “Like it never even happened.” SERVPRO of Macon has the proper equipment, certified technicians and work with most insurance companies in case a claim should be filed.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Call the restoration professionals at SERVPRO of Macon- 478-474-6700 24 hours/ 7 days a week

Signs of water damage?

4/6/2020 (Permalink)

Has your water heater leaked, busted or flooded multiple rooms? What about busted water pipes or hoses? Sewage backup into tubs or sinks? Do you have a basement that flooded from outside water such has groundwater or had a leaking roof or windows? Overflowed bathtub, toilets or sinks? What about a water line from a refrigerator or dishwasher hose? Or even had water damage from your HVAC Unit?

The damage this can cause can be devastating.  And Unfortunately, most home or business owners have experienced one or some of these water damages. Our SERVPRO of Macon technicians have the proper equipment to test for moister within your walls, floors and ceilings. Even if a wall doesn’t appear to be wet, it still needs proper testing and possibly treatment to prevent any mold or further damage.  Some cracking, bulging, or “soft spots” in the flooring are just a few signs of a water leak.

SERVPRO of Macon is faster to size disaster! Our technicians are ready and available 24 hours/seven days a week! For professional cleanup and restoration, contact SERVPRO of Macon at 478-474-6700!

24 Hour Service

4/6/2020 (Permalink)

two guys drying water For emergency services contact SERVPRO of Macon at 478-474-6700

Imagine it’s 2:00am and everyone is sound asleep. For some reason, your craving a midnight snack and head towards the refrigerator. You’re standing there drinking out of the orange juice jug and eating leftover chocolate pie from supper. You put it back in its spot so no one will notice ½ of it’s missing. On you’re way back to bed, you feel a wet spot on the floor. At first, you think, it’s some orange juice you spilled. But you keep walking and the water line keeping getting longer and longer! Then you realize, that isn’t orange juice!

Its water coming from the dishwasher line. One thing no homeowner wants to have happen is a water damage at 2:00am! Water quickly spreads throughout your home and gets absorbed into floors, walls and even furniture. The sooner you respond to a water emergency the less damage this can cause. SERVPRO of Macon professionals are available 24 hours/ seven days a week.

Our Service Response Guidelines

Within 1 hour from notice of your loss, a SERVPRO of Macon professional contacts you to arrange service.

Within 4 hours from notice of your loss, a SERVPRO of Macon professional is on-site to start the mitigation process.

Within 8 business hours of being on-site, a verbal briefing of the scope will be communicated to the appropriate person

Once we are at the location, we identify the source and the type of water. Measure the temperature and humidity for drying analysis. Survey the extent of the damage. Perform emergency water extraction then apply necessary treatments to help disinfectant, deodorize or prevent signs of mold or mildew. Drying equipment is also utilized and monitored daily to ensure its thoroughly dried. Our IICRC water damage restoration team will set up air movers, dehumidifiers, and possibly air scrubbers if needed. The technicians will walk you through the process of getting you back “Like it never even happened.”  

If you have a water damage, call the professionals – contact SERVPRO of Macon at 478-474-6700

1-4-8

4/3/2020 (Permalink)

SERVPRO of Macon has been in business for almost 40 years! We are Independently Owned and Operated. We specialize in Water Restoration, Fire Restoration, Mold Remediation, Storm and Major Events, Biohazard Cleanup, Cleaning Services, Building Services and Commercial Services. Our technicians are highly trained and certified by IICRC, The Institute of Inspection Cleaning and Restoration Certification.

SERVPRO of Macon is part of a franchise system, which includes one of the 1,700 locations across the country. As part of that system, SERVPRO of Macon operates under at the 1-4-8 rule for service response services.

  • ONE – Within one hour from the first notice of your loss, a SERVPRO Franchise Professional will contact you to arrange for service.
  • FOUR – Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services.
  • EIGHT – Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person.

SERVPRO of Macon is your trusted source for all of your Mitigation, Remediation and Restoration needs. We will strive to make it “Like it never even happened.”

Check us out on social media!

4/3/2020 (Permalink)

social media icons Leave us a review on any of these social media outlets!

Follow SERVPRO of Macon on social media! You can find us on Facebook, Instagram, YouTube, Google, LinkedIn and Twitter. Here, we keep you updated daily on what’s going on in SERVPRO news. Sometimes you may see day in-the-life photos or videos of our professional technicians or project managers out in the field, our marketing staff getting to know our Agents and Customers, or the behind the scenes of our office staff. Keeping you updated with the latest news as well as educating you is one of our priorities! While you’re there, go ahead and give us a Google or Facebook review!

www.SERVPROofmacon.com

https://www.instagram.com/

SERVPRO_of_macon

https://www.youtube.com/

https://www.linkedin.com/

https://twitter.com/SERVPROMacon

Common causes for house fires

4/2/2020 (Permalink)

The top most common causes of house fires

  1. Cooking Equipment
  2. Heating
  3. Smoking in bedrooms
  4. Electrical equipment
  5. Candles
  6. Curious Children
  7. Faulty wiring
  8. Barbeques
  9. Flammable liquids
  10. Lighting

According to the National Fire Protection Association (NFPA), the number one cause of home fires is unattended cooking. However, we realize that accidents happen. Having a fire extinguisher ready and available should be placed in your kitchen, garage or office. You should also know how to properly use a fire extinguisher for the in-case in the event you may need to use one.

Heating equipment such as space heaters should only be used if a small section of your home needs to be heated. The heater should be kept away from anything that could easily catch fire such as curtains, furniture, clothing, and even animals. We recommend your home or business should have alarms in every bedroom, outside each sleeping area and on every level of your home or business. We also recommend placing a Carbon Monoxide detector in every room that contains a fuel-burning appliance.

While smoking-related fires accounted for only 2% of all residential building fires, they were a leading cause of civilian fire deaths, accounting for 14% of fire deaths in residential buildings. Non-confirmed fires accounted for 93% of residential buildings smoking related fires.

An electrical appliance such as a microwave or flat iron can start a fire if it is faulty or the cord is frayed. Overloaded power adapter plugs can cause a fire from an overuse of electricity. If the power strip is not used properly, the results can be devastating.

Candles can smell nice and can come in handy to quickly cover up smells. However, 85% of candle fires are due to negligence. NEVER leave a burning candle unattended. NEVER burn a candle on or near furniture, curtains, walls or flammable items. If the candle is in a glass container, make sure to not let the candle burn all way to the bottom of the glass. The heat of the glass could explode, causing the wax to melt out or the wax/flame could fall out and cause a fire. ALWAYS keep candles out of the reach of children or pets.

It’s very important to teach our children fire safety! Most fires caused by children involve matches or lighters. However, studies have found that children playing with candles, stoves, fireworks and cigarettes are most common. You should lead by example, explain why they cannot use fire, treat matches and lighters like tools, keep matches and lighters out of reach of children, reward children for making right decisions with matches and lighters and encourage your child’s school to promote fire safety.

Kinks in wiring cause electrical resistance with the wire. Frayed wires and extension cords and even damaged phone chargers are some examples of faulty wiring. Do you know some of the signs of faulty wiring? Flickering or buzzing of lights, feeling a tingle when you touch an electrical appliance, discoloration around outlets or even unusual smells or odors coming from appliances or outlets are some signs of faulty wiring. It’s recommended to get an electrical check every 3-5 years. If you notice sounds coming from within your walls or attic, this could be a potential issue and we recommend you contact a professional to handle both the rodent infestation and any potential electrical issues.

When grilling outdoors, you should always keep your grill away from your home or structure. You should never leave your grill unattended and should always be properly cleaned when not in use. Grills should be kept away from tablecloths, plants, trees, children and pets. If using a gas grill, you should always check for leaks. A great way is to apply a soap and water mix to each connection in the gas lines. Turn on the gas and look for bubbles. If you see bubbles, tighten the fitting with a wrench and recheck. If unsure how to check, take your gas tank to your local propane company.

If you have flammable liquids in your home or business, they should be kept securely and away from heat sources. Always check the label for storing.

Did you know that lamp shades and light fittings can also contribute to house fires? Fabric lampshades can easily catch fire. Fabric shades are for accenting a room and lighting a path through an area. LED light bulbs are the coolest lighting available. They stay cool no matter how many hours the light is on.

For more information, please visit https://www.usfa.fema.gov/ 

SERVPRO of Macon is always here when you need us. We care about you and your loved one’s safety. If you or your business experience any of these disasters, contact SERVPRO of Macon 24 hours seven days a week at 478-474-6700! Let us help you make it “Like it never even happened.”

Does your home or business have a fire extinguisher?

4/1/2020 (Permalink)

PASS, Red and Yellow letters Always remember to PASS

It’s very important to not only have fire extinguishers in your home or business but also know how to use them. Some safety tips are essential to know as it may one day save your home, business or even your life. Most fire extinguishers operate the same way. Make sure to stand six to eight feet away from the fire.

Fire Safety Tips:

Check all electrical appliances, cords and outlets monthly.

Carefully read the directions for proper use of space heaters, electrical cords.

Be vigilant in the kitchen. Always keep a close eye on food while cooking. If you leave the kitchen, turn the stove off. Take an oven mitt or spoon to remind yourself of the food left on the stove.

Keep fireplaces kept clean and free of paper, wood or flammable materials that can escape while burning or left unattended.

Always keep matches and lighters out of children’s reach.

Use candles safely by keeping them away from children, pets, furniture and curtains.

Test your smoke alarms monthly and change the batteries twice a year (I.e. Spring & Fall)

Practice fire drills at home and work

Always remember to PASS

Pull the pin at the top to break the temper seal

Aim the extinguisher low, pointing the nozzle at the base of the fire

Squeeze the handle to release the extinguishing agent

Sweep the extinguisher from side to side, continuing to aim at the base of the fire until it appears to be out

Did you know there are 4 types of fire extinguishers?

Water extinguishers

Water extinguishers are filled with regular tap water. The best way to remove heat is to dump water on the fire, however depending on the type of fire, this is not always the best option.

Foam extinguishers

The foam has a blanketing effect that knocks down the flames, smothering and cooling them. Hopefully preventing re-ignition of the flammable vapors by sealing the surface of the solution.

Dry Power extinguishers

Dry power fire extinguishers interrupt the chemical reaction of the fire by coating the fuel with a thin layer of powder, separating the fuel from the surrounding oxygen.

Carbon Dioxide (C02) extinguishers

C02 extinguishers contain carbon dioxide, a non –flammable gas. C02 is heavier than oxygen so these extinguishers work by displacing or taking away oxygen from the surrounding area. C02 is also very cold so it also works by cooling the fuel. C02 is non corrosive and on conductive.

It's that time of the year. Spring Cleaning!

4/1/2020 (Permalink)

house, fireplace, ceiling fan, refrigerator Spring cleaning tips from SERVPRO of Macon

Take the time to plan your spring cleaning session or sessions into your planner, without this you won’t know how long you have and you won’t ever get around to the actual cleaning! This is often a great time to really tackle the cleaning and a spring clean is a great way to just give your home a freshen up!

Tackle the big projects first! Get those out the way otherwise you may never get to them. Home projects include:

  • Vacuum all mattresses
  • Scrub out the oven
  • Clean all windows, inside and out
  • Wash down all the walls
  • Sweep out the garage and give a quick tidy up
  • Clean all ceiling fans
  • Clean out all closets and donate items
  • Move all furniture around and knock out those dust bunnies
  • Wash curtains, drapes, blankets and throw pillows
  • Wipe down baseboards
  • Snake the shower drain
  • Empty the pantry and refrigerator of expired items

Office projects include:

  • Organize the cabinets and drawers
  • Create action files for anything you can’t take care of right away
  • Clearly label any files or storage bins
  • Shred any sensitive documents that you don’t need to keep
  • Use pressurized air to clean computers, keyboards and other appliances
  • Dust bookcases and shelving units
  • Dust around and under everything
  • Wipe down furniture using furniture or wood-safe polish
  • Clean windows
  • Vacuum carpets/sweep/mop floors
  • Clean baseboards
  • Wipe ceiling lights

Our professional cleaning services have been part of the SERVPRO story for more than 50 years! With professional tools and a good eye for nooks and crannies, we’ll have your home or business sparking in no time!

If you would much rather hire someone to do your spring cleaning, give SERVPRO of Macon a call!

We are Cleaning Experts

3/18/2020 (Permalink)

Here to help picture SERVPRO is here to help during this time of need

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today SERVPRO of Macon 478-474-6700

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

SERVPRO of Macon: Locals here to take care of YOU!

12/26/2019 (Permalink)

SERVPRO of Macon employee group photo SERVPRO of Macon is a team of local professionals who live and work in the communities we serve, like Bibb, Twiggs, Monroe, Upson and Peach counties.

SERVPRO of Macon is more than a business- It’s a family of local professionals here to help should you ever experience a disaster in your home or business.

We’re an independent franchise, owned and operated by Carl and Martha Goodrich since 1981. The Goodrich family was born and raised right here in Macon, GA, and the people you see in the photo on the right are locals as well, which means should you ever need our help, you can trust your Middle Georgia neighbors to get the job done RIGHT. We live, work, eat and shop in Macon and Middle Georgia, so we make sure we take care of each customer as if they are family.

We’re also committed to giving back to our community. Before Tropical Storm Irma made its way through Central Georgia in 2017, our team donated dozens of bags of non-perishable foods, toiletries and supplies to the storm shelters. After the storm, we also aided families with immediate response in tarping roofs and getting buildings stabilized for cleanup. We’ve also helped families respond to damage from tornadoes, hail, flooding and more.

Call SERVPRO of Macon day or night, 24 hours a day at (478) 474-6700 and you can count on your neighbors to respond quickly and aid in your cleanup and restoration needs.

The Emergency Ready Profile (ERP)

12/20/2019 (Permalink)

Preparing your business from natural and man made disasters is critical. Due to recent storms across our country, Macon is not immune to natural disasters. It is important to make sure that you have the proper plan in place to be best prepared for when disaster strikes. 

SERVPRO of Macon has some great resources that can help you in planning the process. A few years ago we created a no cost app called the Emergency Ready Profile. This can be downloaded in the Apple App Store or Google Play store. This tool allows you to add emergency phone numbers and descriptions of where the cut off switches for your facility are located. The best part is you can print it out or leave it on your phone to access anywhere in the world. 

We also have team members that are available to complete the app with a basic walkthrough of your facility. Call us at (478) 474-6700 to schedule an appointment. This service is free.

An Overview of SERVPRO's Commercial Services

12/20/2019 (Permalink)

Dusting broom on floor of industrial facility SERVPRO of Macon is called to clean duct work at industrial facilities regularly.

When it comes to commercial cleaning and restoration services, SERVPRO is a leader in the industry. Available 24 hours a day and 7 days a week, SERVPRO of Macon responds quickly to your business’s fire, water, and mold damage emergencies.

Commercial Restoration Services

•Commercial Water Damage Restoration

•Commercial Fire Damage Restoration

•Commercial Mold Remediation

•Commercial Storm and Major Events

•Disaster Recovery Team

For Emergency Services, Call 24/7 – (478)474-6700

In addition to Commercial Restoration Services, SERVPRO of Macon offers Commercial Cleaning Services ranging from cleaning restaurant hoods to removing bio-hazard contaminants. We have the specialized equipment, various products, and skilled cleaning methods to make your business look its very best. 

Commercial Cleaning Services

•Air Ducts and HVAC

•Bio-hazard and Sewage

•Post-Construction Clean

•Carpet and Upholstery

•Ceilings, Walls and Hard Floors

•Odor Removal and Deodorization

•Vandalism 

When the need arises for professional cleaning or emergency restoration services, SERVPRO of Macon has the training and expertise to help make it “Like it never even happened.”

About SERVPRO of Macon

SERVPRO of Macon specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have Questions? Call us - (478)464-6700

Things to keep in mind about Commercial Restoration Services

12/20/2019 (Permalink)

Office space destroyed SERVPRO of Macon can respond 24 hours a day, seven days a week, 365 days out of the year to any size commercial facility.

When a business needs commercial fire or water damage restoration they should look for a company that provide 24 hour emergency services. SERVPRO of Macon is available 24 hours a day 365 days a year. SERVPRO of Macon will be able to come out at any time of day in order to offer immediate relief and this means we can get started as soon as possible (or as soon as the fire departments have dealt with any potential health risks).

From here, SERVPRO of Macon will then go about assessing the extent of the damage. This will then allow us to come up with a good plan of action for addressing the damage and for restoring your building. Often the extent of the damage might be more severe than it appears on the face of it – for instance if mold is accruing in another room as a result of water damage, or if smoke got into an adjoining part of the building. SERVPRO of Macon will use sensors and other tools to accurately assess the damage.

When our company deals with commercial restoration we will go about sealing any leaks and preventing any further damage that could occur as a result of these issues. This might mean repairing a pipe or tarping a roof or it might  mean adding temporary measures to secure the premises while we work.

Anything that cannot be salvaged will then be disposed of to make space and other items might be moved out temporarily as well. As commercial restoration specialists we will then be able to begin removing any water using large pumps and then to start cleaning the affected surfaces using equipment such as air scrubbers. Anything that is damp will need to be dried thoroughly to prevent the spread of mold, while sanitization will also be necessary for health reasons.

Once everything is cleaned and moved out and the building is sealed, commercial restoration will then involve the repair and remodeling of various rooms. This may mean installing new fittings such as bathrooms and kitchens, or it might mean replacing individual items such as cabinets or repainting the walls and re-carpeting.

Ultimately, commercial restoration done by SERVPRO of Macon can provide a wide variety of different services which together can help to clean and restore a property after it has been affected by a storm, flood, fire or any other type of damage. This will then allow you to return to business as quickly as possible.

When it comes to your commercial property, we mean business. You need a company that can minimize the disruption to your clients while delivering superior results. Whether you need professional cleaning to make your business shine, or emergency water or fire restoration services, or mold remediation, SERVPRO of Macon has the training and expertise to help make it “Like it never even happened.”

•Small Office Buildings

•Large Office/High-Rise Office Buildings

•Apartment Buildings

•Restaurants

•Hotel/Motels

•Small Retail Stores

•Large Retail/Big-Box Stores

•High-Rise Residential

•Manufacturing & Industrial

•Government/Military

Asbestos and Lead Paint Testing

11/27/2019 (Permalink)

Asbestos can be found in several different forms, such as this roofing material. The only way to be certain is to test for it Does this roofing material contain asbestos? Find the answer at the end of this blog post.

When we begin any type of restoration work inside a home or business, one of our first questions is: When was this building built?

The reason we ask this is because of special precautions that need to be taken if the building may contain asbestos or lead paint. Exposure to either can potentially cause health problems, especially if we need to pull up flooring or complete other forms of demolition because doing so could expose our crew members or customers.

As a precaution, we ask home or business owners when the building was built. If a building was built before 1978, we will test materials for lead paint. If it was built before 1985, we require that an asbestos test be completed by a licensed company so we know if abatement is necessary (removal of the lead or asbestos-containing materials by an abatement company).

Health risks vary depending on the materials. For instance, asbestos exposure could potentially cause:

-Asbestosis

-Lung Cancer

-Mesothelioma

A potential risk from inhaling asbestos fibers is that the fibers cannot be broken down by the body once they are lodged in the lungs or body tissue. Microscopic asbestos fibers cannot be seen, smelled or tasted. They are usually found in vinyl asbestos tiles, but can sometimes be found in joint compound, ceiling texture, insulation and flooring materials like mastic (glue for flooring). It can be easy to inhale asbestos dust without realizing it, especially if the materials are friable (easy to break or crumble, becoming airborne easily). Most asbestos containing material we find in homes are considered nonfriable, but there is exposure risk when these materials are disturbed during demolition or renovation.

Lead paint exposure typically comes from deteriorating paint, like paint chips or dust, but lead can sometimes be found in different types of building material like stains, varnishes and shellac. Symptoms of lead exposure in adults can vary, and typically come from long term exposure, but sometimes include:

-High Blood Pressure

-Joint and Muscle Pain

-Difficulty with memory/concentration

-Headaches

-Abdominal Pain

Unless a product is clearly marked, it’s impossible to determine if it contains asbestos or lead paint simply by looking at it. EPA guidelines require companies like SERVPRO maintain a certification for lead paint testing called the Lead Renovation, Repair and Painting rule (RRP). All of our employees go through an eight-hour initial training program, as well as a four-hour refresher course every two years to be certified for lead based renovation activities. Our firm must also be licensed by the Georgia EPD (Environmental Protection Division) to do this type of work. We typically use a swab test that will change color if lead is present, but with asbestos, we rely on licensed asbestos abatement companies for testing and removal if necessary.

Questions? Give us a call at (478) 474-6700

(Answer: Yes, the sample of roofing material in the photo above does contain asbestos fibers)

We're a one-stop shop for restoration AND reconstruction!

11/4/2019 (Permalink)

This is a before and after look at restoration and repair work in a bathroom following a water damage. The tub and surrounding area in the bathroom was removed and replaced following water damage restoration in the bathroom of a Macon, GA home.

Did you know SERVPRO of Macon has a reconstruction department? Not only can we help dry your home after suffering water damage (which potentially involves removing flooring/walls and setting up drying equipment), but we can also replace and repair any damaged parts of your home or business. By dealing with one company, instead of several, our goal is to streamline the work through a home or commercial claim and make the process as hassle-free as possible.

Typically, a fire or water claim will begin with SERVPRO of Macon technicians completing demolition, drying and/or cleaning the property. Once that process is complete, our construction manager John Goodrich typically steps in to finish the claim, completing estimates for insurance claims and organizing repair work through a network of contractors, such as:

-Electricians

-Carpenters

-Plumbers

-Flooring Companies

-Drywall Installers

-Insulation Companies

-Roofers

These contractors are reliable resources we’ve worked with for years. We require each company we do business with to maintain proper insurance coverage and background checks on all employees. John Goodrich also brings 20 years of experience in construction and project management, overseeing the work that is completed and working with different adjusters on what each insurance company requires for repair work. An example of our repair work can be seen in the photo above, taken before and after a residential water damage.

Questions? Give us a call at (478) 474-6700!

Odor Control and Removal

11/4/2019 (Permalink)

SERVPRO of Macon managers and technicians are trained for a variety of situations, including the control and removal of offensive odors.

By definition, an odor is a distinctive (and typically unpleasant) smell that can be picked up by people. SERVPRO technicians have a variety of methods to remove these odors, but they all typically begin with identifying the source of the odor. Some common examples of odor sources include:

-Property Damage (Fire or Water Damage, Mold Growth)

-Animals (Dander, Bodily Waste, Infestations)

-Trash and Waste (Rotting Food, Sewage)

Most people think there are special sprays that can help remove odors, but this is a myth. Sprays usually mask the odor temporarily, resulting in the unpleasant smell coming back after some time. This is why it’s important to identify the source of the odor and remove it before attempting deodorization with sprays or mists.

Once the source has been pinpointed and removed, SERVPRO of Macon technicians have a variety of ways to eliminate remaining odors. We can use two different types of fog, Thermal Fog or ULV Fog, depending on the source of the odor and its strength. We can also use specialty fans and filtration equipment to clean the air.

One of our stronger methods of deodorization is the use of ozone, which is particularly useful against odors from smoke, pet odors, mildew and organic pollutants. Ozone is also called “activated oxygen” because chemically it is an added oxygen molecule (03), which makes it highly reactive with particles it comes into contact with. The extra oxygen atom attaches itself to the other molecules to create a new molecule, one that isn’t smelly, in a process called oxidation. Once the ozone is ventilated and dissipates, most odors are gone and there is only a neutral smell.

A word of caution – Ozone, and ozone generators, should be used and handled by trusted professionals like the technicians at SERVPRO of Macon because there are some risks with the use of these products. There are certain materials that don’t do well when exposed to ozone, such as certain textiles, leather, rubber and certain plastics. Ozone has also been known to bleach materials like carpets and upholstery if the materials are wet when exposed to the ozone gas. Ozone can also be harmful to the human body if it is inhaled, potentially causing lung irritation, breathing problems and headaches.

The bottom line is if you are dealing with unpleasant odors or smells that are really a bother, call SERVPRO of Macon and we can assess and handle the removal of those odors safely and efficiently.

Questions? Give us a call! (478) 474-6700

SERVPRO Ready Plan App

8/23/2019 (Permalink)

ERP Ready Plan App The SERVPRO Ready Plan app puts important preparedness information just a click away!

Help is at your fingertips!!

Getting help is now quicker and easier using our SERVPRO Ready Plan Mobile Mobile App. The Ready Plan is an emergency preparedness tool for home and business owners, property managers, risk managers and facility management. It allows for the creation of an Emergency Ready Profile containing critical facility information to help speed up response time.

Its free, easy to download and is compatible with any smart phone (Apple or Android). Also available here .

How does it work?

Once the App is downloaded, create an account and select your preferred franchise by selecting "My Profile" on the main page and inputting your name and address.

A few key features of the App is the ability to create a SERVPRO Emergency Ready Profile for your home or business. This emergency plan contains only critical property information needed following a loss. The App also features tips of what to do or not do following a water, fire, mold or vandalism damage, as well as local weather updates.

As a National service provider, our local team is READY for whatever happens to your property. For commercial property owners we can personally assist you and your business with a facility walk through and Emergency Ready Profile creation, just contact us today at (478) 474-6700.

How SERVPRO of Macon is Always Here to Help!

8/23/2019 (Permalink)

SERVPRO of Macon understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

The SERVPRO Way

SERVPRO of Macon is part of a franchise system, which includes one of 1,700 office locations across the country. As part of that system, SERVPRO of Macon operates under a 1-4-8 rule, in regards to water damage:

  • Within one hour from the notice of loss, a SERVPRO professional will contact you to arrange service
  • Within four hours, a SERVPRO professional will be on-site to begin restoration work
  • Within eight hours of on-site arrival, a SERVPRO professional will give a verbal briefing of the scope of work to the appropriate person

Our History in Middle Georgia

SERVPRO of Macon has been helping home and business owners recover from fire and water damage for the past 38 years. We've helped people after events such as:

  • The Flood of '94
  • Mother's Day Tornado Outbreak of 2008
  • Nu-Way Fire of 2015
  • Tropical Storm Irma, 2017
  • Hurricane Michael, 2018

How We Work

Once we receive your call, we will schedule to have a Project Manager come to your home or business to scope the restoration work needed. If it's water damage, time is an important factor and we will respond accordingly. Fire damage and mold growth require special care be taken to restore the building to preloss condition. 

We work with many insurance companies on claims, so if needed, you can rest assured we will make any homeowners or commercial claim as smooth as possible. Any work involved insurance will involve communication with appropriate adjusters and claim handlers to make sure everyone is on the same page in regard to the cleanup and restoration. We document every step of the work with pictures and details so that the claim is settled quickly. 

Questions? Call Us! 478-474-6700

Fire Damage: What You Should Know

8/14/2019 (Permalink)

A fire in an adjacent building caused smoke damage to this office. SERVPRO of Macon was called in to clean up the aftermath

Fire Damage Restoration: What You Should Know

Whether it's a fire in the home or a fire in a business, fire damage can be devastating. The shock of a fire to a family or business owner can feel overwhelming, and most people don't quite know what to do. Fire damage can range in severity. From smoke damage and soot damage to serious structural deterioration, fire in a home or fire in a business is nothing to be taken lightly. Fire damage restoration is an in depth process that should be entrusted to a professional restoration company. A fire cleanup should only be carried out by skilled experts.

After a loss to fire, a professional restoration company should be contacted right away to determine the best course of action. Usually the first thing that will be done is to secure the property by boarding up the damaged structure to keep curious people and animals out. Skilled experts can then begin the assessment of smoke damage, soot damage, fire damage, and water damage associated with such a loss. The severity and types of damage that have occurred will depend on the intensity of the fire and the composition of the structure. Commercial fire damage in a steel building may be limited to smoke damage, soot damage, and water damage to the interior, and require only remodeling and mitigation of the smoke smell. Fire in the home however, can often be more severe, as many homes are built of wood and filled with more flammable building materials like carpets and furniture. A professional restoration company should be the only ones entrusted to assess the extent of fire damage and carry out the fire cleanup and fire damage restoration.

After the initial board up and assessment of damage the restoration company can begin the fire cleanup. This means removing any furniture or appliances damaged by the fire in the home or fire in the business. Many articles will be lost to smoke damage and soot damage, even though they have not been burned. If there was fire in a business damaged products will need to be sorted and evaluated to determine the extent of the commercial fire damage. The smoke odor will in some instances never quite come out furniture or appliances that go through commercial fire damage or residential fires. Each item needs to be evaluated.

When all furniture and appliances have been removed the fire damage restoration process can begin. To mitigate the smoke odor the property will usually be opened up and well ventilated. Damaged drywall, carpeting, ceiling tiles and the like will be removed. Once the house or business has been properly stripped of its damaged interior, structural inspection can take place to determine what repairs are needed. The property may be left in a board up state and ventilated for a few days to diminish the smoke smell. Chemical cleaners may also be used to aid the process. The fire cleanup process must be expected to take days if not weeks depending on severity, as the professionals entrusted will want to do a thorough job. Fire damage restoration is no small matter and needs to be entrusted to these skilled experts. After the property has been sufficiently cleaned the board up may be removed and the process of rebuilding and/or remodeling may begin.

What to Do After a Fire Related Loss:
-Board up the property to ensure it's inaccessible to people or animals;
-Contact your insurance company, if applicable;
-Call a professional restoration company immediately and set up a consultation;

Residential and commercial fire damage can be devastating emotionally, mentally, and financially. But home and business owners alike need to remember that they are not alone, and that there are highly skilled and trained experts ready to help them. The sooner these professionals are contacted, the sooner family life and business can get back on track. If you or someone you know has experienced a residential or commercial fire related loss contact a professional restoration company today.

Getting your business open again after water damage

8/14/2019 (Permalink)

With Comprehensive Water Damage Cleanup and Rebuilds, SERVPRO Gets Your Doors Open Swiftly

Water damage to a business is bad news. Whether your business is food based, a coffee shop, a clothes store, a stationery store or something else, water can bring business to a standstill. All it takes is a burst pipe, a flood, or a simple leak and suddenly you have to close your doors during repairs. 
 
Naturally, the first concern after water damage to your Macon business is getting the water out, and your shop restored so you can resume business. Fast action is essential to minimize profit loss. That is why we recommend you call SERVPRO as soon as you are able - We’re Faster To Any Size Disaster. 
 
Our IICRC certified technicians begin by extracting water from your property. In some cases, a free-standing pump is enough for this. Sometimes we need to use a more powerful truck-mounted pump extractor that can remove a greater volume of water and also draw it uphill if necessary. We also have submersible pumps so that even if there is quite a depth of water (over 2 inches), we can remove it quickly. 
 
Thorough water extraction is key to getting your business up and running again as soon as possible. We extract water first before moving on to the drying process. We train our technicians in how to position a range of commercial axial box fans, dehumidifiers and air movers for maximum effect. 
 
However, SERVPRO also understands that extraction and drying are not the whole story. Depending on the extent of the water damage, there might also be minor or even major damage to your business premises. We save you time by taking care of repair, rebuild and construction as well, so you do not have to call in a separate service to deal with those things. We save you time, money, and stress with our comprehensive service package.
 
In cases of extensive damage, we supply roof tarps, and temporary fencing to secure your property and also take care of boarding up doors and windows. Do not worry about your equipment or stock: SERVPRO has well-managed warehouse space and offers a full pack-out service to keep your inventory safe as we clean the elements during repairs. 
 
We also take care of a range of repairs including drywall removal and installation of new drywall, hardwood or tile floor repair, repainting, and removing and installing carpet. 
 
Using one service for drying and repair is both quicker and more cost effective. Call SERVPRO of Macon at (478) 474-6700 for help.

The hours and days following fire damage

8/13/2019 (Permalink)

A fire disaster can cause serious damage to your house. The resultant flames, smoke, heat, and even water can have permanent repercussions on the structure and many of your items. The contents that survive fire damage may sustain extensive smoke damage in exchange. The firefighters may also cut holes in the walls or roof when putting out the flames, leaving you with a massive cleanup job.

Time and patience are crucial when dealing with any form of fire damage. Once the fire fighting crew leaves, SERVPRO can come in and initiate the restoration process. We have highly skilled, IICRC-trained technicians that are on standby in case of an emergency. Using special smoke cleanup and restoration techniques, we can restore your property to preloss conditions, "Like it never even happened."

When the fire calms down, the resultant smoke damage appears in the form of discolored walls, charred items, or soot and ash on the floor. In some cases, other side effects such as smells can remain behind, presenting health risks to the occupants. It is important to keep in mind that some signs of smoke damage can show almost immediately while others take several hours (sometimes days) after the event to manifest.

Within a few days of smoke and fire damage, walls and flooring may turn yellow (although this yellowing effect does not show right away). Warping and discoloration can also occur on wood and plastic surfaces/appliances. Metal hardware tends to rust and corrode away several hours after a fire. If you have tiles, counter tops, or any other surface with porous stone such as travertine, granite, or marble, the acidic residue in soot can cause them to discolor permanently.

Certain surfaces, especially fabric items, may show both visible signs of fire damage and smoke odor. Smoke releases tiny carbon particles into the air that, when deposited, are known as soot. The first step SERVPRO takes to reduce the smell of a fire is getting rid of this smoke deposit or soot.

In addition to these tiny particles, smoke also contains various components that contribute to the unbearable smell that lingers after fire damage. These include toxic gases and vapors. Vapors are misty droplets that can be poisonous upon absorption or inhalation. Toxic gases come in different forms. Carbon monoxide is the most common toxic gas in a fire disaster. Household products such as plastics, vinyl, and other materials containing chlorine produce phosgene during combustion. Carpets, synthetics, clothing, and carpets release hydrogen cyanide when burning.

The smell that follows smoke damage penetrates different materials after some time. Unless a professional fire damage restoration company cleans up and deodorizes these items properly, the smoky smell may remain for a long time. SERVPRO technicians can pinpoint the source of the odor and neutralize it accordingly.

Do not leave your property to fate when a fire disaster comes knocking. SERVPRO of Macon is a part of your community and can arrive promptly to reverse the fire damage. Call us anytime at (478) 474-6700!

Scoping damage from hidden water leaks

8/13/2019 (Permalink)

A hidden water leak in your bathroom, if left untreated, can cost you, especially if it leads to serious damage to walls, flooring, and paint. There are subtle signs you can look for in your home to figure out if you need a plumber to fix those leaking fixtures and pipes before things get worse. When you have a massive leak, you need a certified remediation company to help you clean up the damage, such as SERVPRO.

One sign of a hidden leak and the need for professional water removal is a wall which has blistering wallpaper or paint. Most of the time, steam from hot showers in your home should not cause this to happen. When water and moisture get between the paint and the wall, they stop the bond and start to separate the two, making the paint rise from the wall and fall off in bits. It is the same case with wallpaper.

A wall which is warped or stained for no apparent reason is a clear sign of a plumbing leak. Drywall becomes soft and starts to bubble when it is exposed to moisture, eventually warping and breaking up into pieces. If the leak reaches your ceiling, it will sag and could leak some of the accumulated water, causing more damage to your bathroom.

At SERVPRO, our technicians have tools like moisture meters to find any hidden moisture and leaks in your bathroom and to remove any accumulation of water from those leaks. We first figure out what is causing the leak, fix the problem, and eliminate the water with industrial pumps, fans, and dehumidifiers. Quickly drying your bathroom is important to avoid the growth of mold. Once your bathroom is dry again, repairs are made, including replacing any damaged drywall, and the affected area is sanitized.

Sometimes your flooring can be damaged as well if the leak was bad enough, causing cracking, staining or buckling. Moisture can make your floor feel soft or spongy depending upon the material it is made of. In these cases, you often find a damp subfloor as well. If the problem is found quick enough, we can dry it out and salvage it without having to replace it, but we may need to put new subflooring in as well where the water damaged it.

Don’t hesitate to contact SERVPRO of Macon when you believe you have a hidden leak in your bathroom. We are available to help you at any time if you need us, please call (478) 474-6700.

Water and Mold Damage after a fire?

8/12/2019 (Permalink)

Fire Damage

Fire damage is caused by the actually fire. This can include damage to the structure of the property. Often materials are melted and can ignite other materials with this type of damage. 

Fire damage can also cause different toxins to react causing explosions or they can act as accelerant spreading the flames and causing additional damage. 

Water Damage

Water damage is always present with fire damage because the flames have to be extinguished. Often the damage caused by the sprinklers in a building is much more significant than the initial fire damage. 

Smoke Damage

Soot from a fire can be found in every room of a house that has been badly burned, even those rooms that were not burnt. Often homeowner's belongings, furniture, clothes in drawers, important documents, paintings, and more are completely covered in charcoal black soot. Some items are not salvageable and the items that are have to be properly cleaned or the soot can permanently destroy them. 

Mold Damage

After experiencing a house fire the water damage has to be professionally handled, because when it is not properly dried mold can grow. Mold is a toxin that can cause numerous potential health problems for those living in the property. It is important to make sure the water damage is taken care of by professionals like those at SERVPRO of Macon. 

Protecting your home before and after a storm

8/12/2019 (Permalink)

We wanted to take this opportunity to reach out to homeowners throughout the Macon area. It is important for you to understand that qualified professionals are available to assist you in recovering from any emergency situation that might occur on your property, including flooding that many of us face today. 

You are not alone. We can help flood damage victims in Macon and the surrounding areas. Additionally, you can visit our website anytime to assist with relief efforts by donating to help The American Red Cross make a difference in people’s lives affected by Tropical Storm IRMA. 

A team of SERVPRO professionals stand ready to assist; we give you access to IICRC-industry certified professionals, advanced equipment, and vast resources that make your restoration as stress-free as possible. Our entire Green Fleet is stocked and ready to deploy at a moment’s notice, we can address any situation you face and work hard to ensure a successful recovery.

If you have yet to feel the effects of a tropical storm and want to strengthen your home’s resolve, we can help. SERVPRO technicians have several years of experience providing homeowners with quality solutions. Our team can help adjust yard grading, inspect your gutters and downspouts, roofing, and basement or crawl spaces for problems and install additional drains, backflow valves, or sump pumps to help keep water away from your home.

Taking the proper steps can make protecting your home easier. Never hesitate to ask for help. SERVPRO technicians are trained to assist with major storm events and are ready to answer your call, now. We are locally owned and operated, offering cleanup and restoration services, proudly serving our local community with additional resources in its time of need.

Notify SERVPRO of Macon for assistance with flood damage restoration. We are available 24-hours a day, 7-days a week, working non-stop until everyone gets the help they need, call today. (478) 474-6700

Keeping flood water out of your home

8/9/2019 (Permalink)

According to the National Flood Insurance program flooding is the most common natural disaster in the United States causing $2.7 billion in losses between 2001 and 2010. Flooding is not covered by most homeowner’s insurance policies so it may be necessary to buy a separate flood policy for your home.

Here are a couple of tips to keep water from entering your home during a heavy rain event:

1.    Fix foundation leaks that may allow water to enter your home.

2.    Make sure your roof is secure and protected.

3.    Clear gutters and drains

If water ever floods your home, getting someone on site as soon as possible is key to keeping the amount of damage to a minimum. SERVPRO of Macon is ready to respond at any time and also provides a free assessment and estimate. Call us at (478) 474-6700.

How to deal with contaminated water and water damage

8/9/2019 (Permalink)

These Emergency Tips will assist you in taking the proper action until SERVPRO of Macon professionals arrive. Please follow these DO's and DON'Ts to help reduce damage and increase the chances of a successful restoration. Here are the DO's and DON'Ts for Water damage from Contaminated Water.

DO's 

•Call SERVPRO of Macon immediately at (478) 474-6700.

•Avoid all contact with sewage and items contaminated by sewage. This includes damages incurred by a sewage backup.

•Wash your hands thoroughly after contact with contaminated items.

DON'Ts 

•Spread contaminated water by walking unnecessarily on damaged or wet areas.

•Turn on the HVAC system if there is a possibility of spreading contaminated air.

•Use household fans to dry the structure and spread contaminants.

•Use products for personal hygiene and cleaniness if exposed to contaminated areas.

Note: If exposed to harmful waste, OSHA recommends a post-exposure medical evaluation. Consult with your local health department or physician.

About SERVPRO of Macon

SERVPRO of Macon specializes in the cleanup and restoration of residential and commercial property after a sewage backup or a contaminated water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have questions about Contaminated Water Damage and Cleanup? Call us - (478) 474-6700

Smoke Alarm know-how

8/8/2019 (Permalink)

Have you ever taken the batteries out of that annoying beeping smoke detector in your home? I know I have, and I’m sure you may have done that before too. However, this could be very dangerous if you don’t replace the batteries and make sure your smoke alarm is working properly.

The National Fire Protection Association’s (NFPA) survey data shows that the public has many misconceptions about smoke alarms, which may put them at increased risk in the event of a home fire. For example, only a small percentage of people know how old their smoke alarms are, or how often they need to be replaced. NFPA focuses on these key messages:

•Smoke alarms should be replaced every 10 years.

•Make sure you know how old all the smoke alarms are in your home.

•To find out how old a smoke alarm is, look at the date of manufacture on the back of the alarm; the alarm should be replaced 10 years from that date.

Here’s how to check:

1-Remove the smoke alarm from the wall/ceiling.

2-Look at the back of the alarm for the date of manufacture

3-Smoke alarms should be replaced 10 years from the date of manufacture

4-Put the alarm back on the ceiling/wall if it is less than 10 years old.

Other tips:

•Install smoke alarms in every bedroom, outside each separate sleeping area, and on every level of the home, including the basement. Larger homes may need more alarms. For the best protection, make sure all smoke alarms are interconnected. When one sounds, they all sound.

•Test smoke alarms at least once a month by pushing the test button

•If the smoke alarm sounds, get outside/ go to your outside meeting place

•A closed door may slow the spread of smoke, heat & fire

•Call the fire department from a cell phone or neighbor’s phone. Stay outside until the fire department says it’s safe to go back inside.

•Practice your home fire drill twice a year. Conduct one at night and one during the day with everyone in your home, and practice different ways out.

•Teach children how to escape on their own in case you can't help.

•Make sure the number on your home is clearly marked and easy fo rht fire department to find.

•Once you get outside, stay outside. Never go back inside a burning building.

This week is an also an opportunity for local firefighters to visit schools and teach children the importance of fire safety. They want to make sure you’re doing all you can to keep your family safe. Firefighters are also encouraging smokers to make sure they throw out butts and ashes correctly because it only takes something small to spark a fire if the conditions are dry.

For more information on fire safety please visit: http://www.nfpa.org/public-education/campaigns/fire-prevention-week

What’s lurking in your ducts? Call us to find out!

8/8/2019 (Permalink)

Inspecting the heating, ventilation, and air conditioning unit (HVAC) is a service offered by SERVPRO of Macon. Keeping the HVAC system and duct work clean can potentially extend the life span of the equipment by allowing it to operate at in optimal condition, which can also save you money. SERVPRO uses a portable ventilation and air duct cleaning system to remove years of dust and grime. 

SERVPRO of Macon will inspect your HVAC system and duct work to make recommendations about the best way to address any indoor air quality concerns. The inspection can save you money and provide peace of mind on the health of your HVAC system and duct work. 

The SERVPRO system is the difference - we can help:

     Remediate bacteria, fungi, and mold

     Reduce potential for mold growth

     Restore peak energy efficiency

     Eliminate offensive odors

     Provide free written inspections and estimates

Call us today for your estimate! (478) 474-6700

How a small leak can lead to MAJOR water damage in commercial facilities

8/7/2019 (Permalink)

This law office received extensive water damage due to the sprinkler system releasing water throughout.

Your Macon Business May Be Put Out of Business if You're Dealing with Commercial Water Damage

Finding a dripping line at the water fountain or a leaky toilet can seem like no big deal, but in reality, this can be a sign that your commercial site has suffered water damage. While it may be hidden, rotting floorboards and damp walls can create problems that might not be easily visible yet. These details need to be taken care of immediately. 

How a Small Leak can Lead to Major Water Damage 

A small leak can allow water to slowly seep into cracks around toilets, or along seams in floor coverings such as carpets or tile, and seep into the underlay of these floors. Water is a fluid that can quickly spread over time, thinly covering support systems underneath upper floors, without ever seeping through to the ceiling below. Commercial water damage in Macon businesses can be quite invisible for a long time before it is visible on the exterior of walls, ceilings, or floors. Hiding this way can allow damage to take place slowly. Massive leaks or those that happen outside of regular business hours and remain undetected, leading to standing water, can seem worse, but sometimes, the clean-up process is easier. This is because the problem may have been noticed much sooner, simply because it was apparent more quickly. 

Some of this damage can be mold growth, as mold is present in practically all indoor environments, and no business is not immune to this. Most air filtration units available to the public are not 100% effective, even with HEPA filters installed, meaning some mold is still present, just in lower amounts. Moisture in the environment in the wrong place can allow these errant mold spores to grow. 

Another type of damage that can happen are rotting beams and other support structures below your floors. Walls can also become affected by water that runs along their interiors, crumbling drywall, and allowing mold to grow prolifically. Carpeting can also become saturated underneath, on the padding side, and remain undetected for extensive lengths of time. Our SERVPRO of Macon professionals know how to stop this damage and get your business back to its original and safe state. 

What do We Do?

We use high-powered pumps to extract any standing water, and if there is merchandise that could suffer damage from the humidity levels, we will pack up and remove these items to an off-site location. Sometimes, our technicians need the space occupied by your merchandise so it will be packed up to allow for us to work more efficiently and finish the job at hand. 

After extracting any standing water, we will inspect for damages and advise you of repairs, restorative cleaning, or replacements that are needed to get things back to normal for your commercial site. We can complete a detailed inventory of damaged items and those that can be salvaged so you can present this to your insurance company. 

Airing out is never enough when there is water damage of any type.Commercial dehumidifiersand water extraction equipment must be used. Monitoring the moisture and humidity levels on at least a daily basis shows how well dehumidification efforts are, and our professionals are trained and certified in IICRC techniques. This means that if drying techniques are not working as quickly as they should be, we know how to alter them, so the drying process meets ours and your expectations. 

Locally Owned Company with National Resources

To protect your business's future and get started on cleaning up commercial water damage, call (478) 474-6700 to reach the professionals at SERVPRO of Macon.We have proudly served the Macon area for over 37 years. We are available 24/7 to take your call and start cleaning and restoring your business site. Every day that you are unable to operate normal business procedures means you're losing money. Our goal is to get your business back to normal “Like it never even happened.”

Emergency Water Damage Service: 24/7/365

4/24/2019 (Permalink)

SERVPRO of Macon is available 24 hours a day, 7 days a week, 365 days of the year for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (478) 474-6700

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Macon has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information?
  • Your insurance information? (Company and Agent) if your filing a claim
  • The street address of the water-damaged home or business?
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Macon

SERVPRO of Macon specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to your Water Damage Event

Do’s and Don’ts of heating your Middle Georgia home

4/24/2019 (Permalink)

Even though Macon usually has mild winters, there is still a need for heating homes or businesses at some point during the winter months.  

Remember these tips when heating your Macon home or business:

  • Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or a portable space heater.  Have a three foot "kid-free" zone around open fires and space heaters. 
  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be completely cooled before putting them in a metal container.  Keep the container a safe distance away from the home.  
  • Remember to turn portable heaters off when leaving the room or going to bed. 
  • Always us the right kind of fuel, specified by the manufacturer, for fuel burning space heaters. 
  • Have heating equipment and chimneys cleaned and inspected every year by a qualified professional. 
  • Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer's instructions. 
  • Test smoke alarms monthly. 

Should you suffer fire damage, contact SERVPRO of Macon at (478) 474-6700!  Let us help you make it "Like it never even happened."

Content Restoration after a Fire

4/16/2019 (Permalink)

Your home or commercial facility contains many of your most valuable possessions. SERVPRO of Macon understands the trauma that follows a loss. When fire damage takes control of your life, we help you take it back.

Some of our Contents services include:

Inventory – One of the first priorities in fire restoration is to complete an accurate inventory to help ensure you can properly account for all your belongings. Your SERVPRO of Macon technician can provide a detailed room-by-room inventory of contents, including digital photographs and bar codes for each item, suitable for filing insurance claims forms and relieving you of this often stressful and time consuming process.

Move Outs – When the structure has suffered extensive damage, the cleanup and restoration process may need to be facilitated by relocating the contents for cleaning, deodorization and storage while structural repairs are being completed. A supervised moving crew can carefully pack and move the entire contents of your home or office and move them into our secure facilities.

Contents Cleaning – All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies and upholstery. SERVPRO of Macon  technicians begin by carefully inspecting and testing all fabrics in the structure to determine which cleaning methods are most appropriate. SERVPRO of Macon can provide wet or dry cleaning. Additionally, all the other restorable contents will be cleaned and deodorized to as near as pre loss condition as possible. This includes electronics, art, wood furniture, kitchen items, clothing, bedding, bric-a-brac and much more.

Call SERVPRO of Macon today! (478) 474-6700

What happens when you let water damage sit...

4/16/2019 (Permalink)

The sooner you respond to a water emergency on your property, the less the damage will cost you. Go with the team that’s faster to any-sized disaster.

  • Within Minutes - Water is absorbed into walls, floors, upholstery and belongings. 
  • Within 1 to 2 Hours - Drywall swells, metal surfaces tarnish and furniture begins to warp/mold.
  • Within 48 Hours to Week - Mold grows, doors and furniture warp, metal begins to rust.
  • Over A Week - Structural safety, mold growth, and biohazard contaminants pose serious risks.

Here at SERVPRO we have the following Service Response Guidelines*:

  • ONE – Within one hour from the first notice of your loss, a SERVPRO Franchise Professional will contact you to arrange for service.
  • FOUR – Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services.
  • EIGHT – Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person.

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

Restoration Work after Storm Damage

4/15/2019 (Permalink)

Sometimes unexpected things happen to our homes. One of these can be a tree falling thru our roof in the middle of the night due to a storm. When this happens, our team is available 24/7 to respond.

One of the major concerns is secondary damage such as rain. If a tree falls thru the roof and leaves a big opening you could be looking at a very expensive restoration project versus the initial damage. I is important to get a temporary cover on the roof or side of the house that is damaged.

It is important to have adequate manpower to extract the water immediately but also make sure that additional water does not come in. Once the water is extracted, the drying process can begin. We have large commercial desiccant dehumidifiers designed for climate control in large facilities. 

If you have any questions about Large Loss capabilities, contact SERVPRO of Macon at 478-474-6700 24 hours a day.

Cleanup after Hurricane Irma

4/15/2019 (Permalink)

In September 2017 high winds of up to 60 mph came thru Macon and caused extensive damage all over town. 

Our team at SERVPRO of Macon was ready for the damage. We are prepared to respond to any type of disaster 24/7. We responded by having the manpower to provide temporary roof tarping immediately. We then addressed removing water inside the homes and starting the drying process. We also provided manpower to protect contents in homes where there was a need.

It's important to have trained manpower whenever these types of events happen. Because not every loss is alike. 

SERVPRO of Macon has the capabilities to handle any size loss. If you have any questions about our Storm Loss capabilities, contact us anytime at 478-474-6700!

Tips to protecting your property from storm damage

4/12/2019 (Permalink)

Whether there is heavy rain, freezing temperatures, damaging winds, or sleet and snow; all of these can cause property damage. You can't control Mother Nature but you can be prepared so here are some tips to help you:

-Check for tree limbs and branches that might have fallen.

-Roofs, pipes and gutters should all be inspected and make sure they are in proper working order. Clear gutters from debris, a damming effect could cause roof damage or interior water problems. Downspouts should be facing away from the home or building.

-Clean your chimneys and exhaust systems from debris.

-Test your gas lines for leaks.

-Inspect your property for proper drainage.

-Protect pipes from freezing by allowing water to drip when temperatures dip below freezing. If any pipes are under cabinets leave the cabinets open. Make sure exterior pipes are properly insulated.

-If there are any outdoor faucets, you might want to shut the water off.

-Make sure all exterior doors and windows have sufficient weather stripping.

Do you have an ERP for your business? Ask your SERVPRO of Macon Sales and Marketing Representative! 

Tips for lessening water damage for your business

4/12/2019 (Permalink)

In the event that your business has a water loss; here are some steps to help minimize damage and get you back in business.

  • Shut off the water source if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpet.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid shock hazards.
  • Don’t use your household vacuum cleaning to remove water; this could cause electrical shock or damage the vacuum cleaner.
  • Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

Things to consider about mold around the home

4/10/2019 (Permalink)

One of the many questions SERVPRO of Macon gets on a regular basis is “How do I know if I have mold?”

Mold requires moisture and a food source to grow such as wallpaper, drywall or other organic building materials. In most cases, mold grows from having high humidity in your home or business, a non-ventilated bathroom or a recent water loss. However, if you believe that you do have mold growing in your home or business it is best to have a qualified environmental lab take samples.

An environmental lab will be able to explain the testing process and provide results based off of the samples taken from your home. Based off of those results, they provide recommendations on how the mold would need remediation. Then, SERVPRO can take those results and recommendations to properly remediate the home or business of any microbial growth.

Want us to take a second look at possible mold? Give us a call at 478-474-6700!

Things to know about Tornadoes

4/10/2019 (Permalink)

Tornadoes are known to cause widespread damage throughout the United States, especially in the Southern Plains and SouthEast. But how much do we truly know about these destructive entities that tear through our homes and businesses?

Here are a couple of quick facts about tornadoes:

  • The average tornado travels Southwest to Northeast but have been known to move in any direction.
  • Tornadoes are most likely to occur between 3pm and 9pm but can occur at any time.
  • T. Theodore Fujita devised the F0-F5 Scale for tornadoes in 1971.
  • In 2006 the National Weather Service unveiled the Enhanced Fujita Scale (EF Scale).
  • A tornado normally appears transparent until it picks dust and mud from the ground.
  • The USA averages around 1,200 tornadoes every year, more than any other country.
  • In the southern hemisphere tornadoes usually rotate in a clockwise direction. In the northern hemisphere tornadoes usually rotate in a counterclockwise direction.

Signs of Danger

  • Dark, green tinted sky
  • Large hail
  • Low-lying rotating cloud
  • Loud roar similar to a freight train

We are in the peak of tornado season here in Alabama and encourage everyone to be weather aware. Have a family plan in the event of a tornado warning. Know where your safe areas are wherever you are.


Source: Stormaware.mo.gov/tornado-facts-history

SERVPRO Document Restoration

4/9/2019 (Permalink)

SERVPRO is a leader in the much overlooked market of document drying. In the event of a commercial water loss—it’s imperative that important documents such as legal documents, medical records and government documents are not overlooked. 


SERVPRO has the capability in the event of a disaster to restore these documents. Listed below are just a few techniques that are used to help commercial clients and their pertinent documents. 


• Vacuum Freeze Drying—Process in which an item containing moisture is frozen and dried using various vacuums and pressures to achieve sublimation. 
• Digitizing—Ability to digitize records and documents eliminating the need to have massive file rooms. 
• Gamma Irradiation—is a process that is used for cleaning/disinfecting decontaminated documents. In sewage or flood water (CAT 3) situations, documents are not only deteriorating, but they are infested with all types of bacteria.
• Certified Destruction
If you have any questions about SERVPRO’s document drying services, contact us today at (478) 474-6700!

Quick Facts about House Fires

4/9/2019 (Permalink)

Did you know that each year more than 12,600 people are injured in home fires in the United States? It is important to be prepared and know the facts about home fires.

  • Home fires can be prevented.
  • Fire is fast. In two minutes, a fire could kill you. In only five minutes, a whole house can be engulfed in flames.
  • Fire is very hot! However, heat and smoke have the potential to be more dangerous than the flames.
  • Hot air can burn your lungs and fire produces poisonous gas that can make you sleepy and unable to escape.
  • Fire is very dark. This can make it difficult to find your way out of your house during a fire.
  • Fire is deadly! Fire uses up oxygen you need to breathe.

You can always be prepared to prevent deadly fires in your home. Just taking a few precautions can help save you and your family.

These fire facts were found on www.ready.gov!

Busted Toilet Line in Vacant Home: What would YOU do?

4/5/2019 (Permalink)

Picture this: a toilet line bursts inside a vacant residence, affecting thirteen rooms total. Two rooms are tile and the others hardwood. The hardwood had cupped and started buckling. What should be done to address the problem?

SERVPRO of Macon will quickly dry your property using state-of-the-art water removal equipment and advanced drying techniques. In this case, some areas of flooring had to be removed to dry the sub flooring. The wood also ran underneath kitchen appliances, so those had to be moved to access that flooring to dry.

Safety is our first priority, so if this ever happens to you, consider this:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

If you ever experience water damage in your home or business, trust the technicians at SERVPRO of Macon to dry and restore your property. We're trained in IICRC standards for water restoration, and we've been around the block more than a few times when it comes to dealing with disasters. Call us at 478-474-6700!

When water damage turns a restful home into a stressful situation

4/5/2019 (Permalink)

Your home should be your place of rest. But when water begins leaking - even small leaks in areas you can't see - your home could quickly become a source of stress. The possibility of harmful mold, rot and unseen damage may affect the value of your home and the health of loved ones.

SERVPRO of Macon professionals understand how disruptive water damages can be for your entire family and will help ensure the water is identified, regardless of where it hides. That is why we offer 24-hour emergency response by trained, uniformed restoration professionals. With top-of-the line equipment and time-tested cleanup and restoration techniques, SERVPRO of Macon has the expertise to help make your house feel like home again.

After all, when it comes to your home and your family, even small disasters can feel like huge problems. So if a water damage occurs in your home, just call us 478-474-6700. We'll be there to help!

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