Recent Why SERVPRO Posts

Our Team Can Make Fire Damage "Like it never even happened." l SERVPRO® of Macon

12/18/2020 (Permalink)

firefighter with water hose trying to put out large flames engulfing brick home If you have fire damage due to a heating malfunction or other issue, count on SERVPRO of Macon to fully restore your home.

No one wants to think about what happens after a house fire. But millions of Americans, including some who live in our community, deal with them every day.

If a fire ever impacts your home, we want to guide you through the fire damage restoration process. Many families in Macon have relied on us as a trusted partner during the restoration process. Here’s why:

We are locally owned and operated. SERVPRO has locations nationwide. But our business in Macon is owned by a resident and staffed with a local team. That means we have access to the resources and training of a large, thriving company. We bring the advantages of that relationship to the jobs we do in the community.

We work to restore items instead of just replacing them. We want to help you remediate fire damage logically and economically. The team guides you through restoration and helps you save money on your insurance premiums and repairs.

We help with the entire restoration process. The aftermath of a fire damages your home’s walls, water damage and odors that cling to upholstery, curtains and other fabrics. Our team has the training and technology that’s necessary to repair and remediate these issues.

We’re available to help 247. Fires don’t only occur during working hours. Beginning the restoration process is a vital step in restoring your home to its original state. Timing matters during an emergency. We make sure our team is available at any time if you need us.

Winter Fire Threats

More house fires happen during the winter. Of course, they can occur at any time, but winter’s unique fire hazards mean they’re more common when it’s cold outside.

Christmas tree accidents are the root cause of many holiday house fires. But broken furnaces and mishaps with appliances are winter fire culprits, too.

If you have fire damage in your home due to a kitchen, heating or other fire, you can count on us for restoration assistance. Our team is always ready to meet your needs and help you restore your home. Contact us anytime to learn more about our restoration services. 

Treating Water Damage AND Mold for Residential and Commercial Properties

11/12/2020 (Permalink)

The common signs of fungi include visible patches in varying colors including black, green, red, blue, and white. Mold can produce a robust and musty odor; it extensively discolors walls, ceiling, and floors. Its presence can also cause allergens and irritants. Our prompt response can be a key to mitigating further mold growth, especially when there is or has been water damage. 
Mold damage in Middle Georgia is an unwelcome sight. This beautiful community is popular in art, science, health, entertainment and so much more. Any mold growth must be quickly handled. SERVPRO is your go-to mold removal and remediation service for residential and commercial properties. 
The historical aspects of our Georgia neighborhoods are why it is important to use an experienced and reputable company. Our technicians are IICRC certified, well trained and qualified to handle mold problems in your home or business. We work diligently to make sure that any mold problems are mitigated in an expedient manner. 
Ridding your property of mold helps to ensure the health and safety of family members and workers. Mold begins as a result of water damages. Our SERVPRO professionals enter your home or business with the knowledge and necessary facts of how mold growth propagates and how to repress cross contamination. 
We employ processes for removal of mold, which involves assessment and inspections; advanced mold containment procedures and specialized air infiltration treatments. We will expertly clean your furnishings and belongings; we disinfect and deodorize. Depending on the extent of your mold damage, we provide both minor repairs and major repairs both in homes and businesses of all sizes. In the case of extensive infestation and contamination, materials and possessions may be discarded according to prevailing codes.
The professionals at SERVPRO of Macon will help to protect and secure your property to get it back to a preloss condition. We are locally owned and operated. Having just one qualified company with a full range of remediation and restoration services will save our property owners time, and keep costs low. Call us at 478-474-6700 so that we can answer any questions you have and to introduce our many mold and water remediation services to you.

Why SERVPRO You Ask?

11/3/2020 (Permalink)

White male with black suit, white shirt and red tie Come meet our franchise owner, Carl Goodrich.

SERVPRO of Macon is a locally owned and operated business for 39 years. We are a local business that takes pride in helping our community become a safer environment for everyone. SERVPRO Industries has over 1,700 franchises across the country and Canada. What does this mean to a consumer? This means we are close by and faster to any sized disaster!

We at SERVPRO of Macon service most of middle Georgia in Water Damage Restoration, Fire Damage Restoration, Mold Remediation, Storm Damage Restoration, Cleaning Services that range from general cleaning to Biohazard cleanup like Trauma and even viral pathogens. We handle all of these areas of expertise for both residential and commercial customers. Our goal for every situation is to make it “Like it never even happened.” We truly understand what a business owner or homeowner feels when things happen out of nowhere and not sure where to begin. You can rest assured that the SERVPRO of Macon staff members are highly trained in property damage restoration and get you back up and running because we operate under the 1-4-8 rule for service response services.

  • ONE- Within one hour from the first notice of your loss, a SERVPRO Franchise will contact you to arrange for service.
  • FOUR- Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to mitigation services
  • EIGHT- Within eight business hours of on-site arrival, a verbal briefing of the scope will be communication to the appropriate person.

 We are also very involved in our local community and plan to around for hundreds of years to come! We have built relationships with many residents, other business owners, leaders, insurance agents and adjusters.

If you’re ever in need of any of our services, have any questions or need a quote, don’t hesitate to give us a call at 478-474-6700.

Our New Normal To Business Owners

11/3/2020 (Permalink)

Certified: SERVPRO Cleaned stand A defensive cleaning program fit for your needs!

We all in some form or fashion have taken things for granted. Small things, like being able to walk into a gas station to pay for gas, snacks or drinks with no worries. Walking into a department store and browsing all the deals and sales going on that you just can’t live without. Or maybe even going to the beach with your family and going to that seafood restaurant that you only get to visit once a year. COVID-19 has definitely put an impact on business owners during these unprecedented times. Millions of business owners were forced to shut down during the crisis and begin to reassess the “new normal”.

SERVPRO of Macon can help with the new normal by offering a Certified: SERVPRO Cleaned program. Customers and even employees can feel at ease knowing that you are going above and beyond the basic cleaning needs. SERVPRO Cleaned program is a weekly, bi-weekly or monthly viral pathogen cleaning service, designed just for your business. We can tailor to your needs on a daily, weekly or even monthly basis. Each time your business is cleaned by our professionals, we will leave a Certified: SERVPRO Cleaned sticker on your door or window that shows SERVPRO of Macon professionally cleaned and disinfected your business and the date that the cleaning was performed.

No one knows how the future of business owners will look like. But at SERVPRO of Macon we know that our Certified: SERVPRO Cleaned program will help business owners like you keep our community safe.

For more information on our new Certified: SERVPRO cleaned program, contact us at 478-474-6700.

How Our Customers Benefit From Our Restoration-First Mindset | SERVPRO® of Macon

10/9/2020 (Permalink)

large red diamond shape sign with Natural Disaster written in large black print Have you sustained property damage and feeling overwhelmed? We are here to help, contact SERVPRO of Macon!

It’s never enjoyable to experience household damage for any reason, but when it is the result of an emergency or disaster, it can be extra difficult. The emotional recovery process is just as difficult as the physical one, and as you and your family work to regain your sense of normalcy, having help with the restoration can make such a big difference.

Over the years, we have helped so many families regain their sense of home after a disaster, and we understand just how important our services are to healing. Restoration, instead of replacement, focuses on completely restoring your home to its pre-damaged state instead of simply recommending you liquidate your property and replace everything you love. This approach can help you save time and money and help your family heal.

Why We Advocate for Restoration Instead of Replacement

We can help you save money on your insurance. The specifics of what is covered on your insurance can vary, but many types of damage can be claimed—which is helpful for costly incidents, but can also cause your premium to increase accordingly. Our restoration-first mindset keeps the amount you have to claim on insurance lower, saving you money in the long run.

We can protect your sentimental items. In the event of a disaster or emergency, a quick evacuation is often required to keep your family safe—meaning you will typically have to leave behind many of the objects you love. That is why we have invested in cutting-edge restoration technology, which allows us to restore even the most delicate of items such as family photographs and documents that have been damaged by fire or water.

We make sure your home feels like home again. Returning home after any type of disaster can be an emotionally charged scenario, but when you open the door to see your home restored to its pre-damaged condition, we hope your emotions are all positive ones. We work to handle all the small cosmetic touches that make a house a home, so you can feel at ease as soon as you get through the door.

If you have damages and are feeling overwhelmed, we are here to help. You can call us as soon as you need to in order to begin the restoration process. Visit us at to learn more.


4/3/2020 (Permalink)

SERVPRO of Macon has been in business for almost 40 years! We are Independently Owned and Operated. We specialize in Water Restoration, Fire Restoration, Mold Remediation, Storm and Major Events, Biohazard Cleanup, Cleaning Services, Building Services and Commercial Services. Our technicians are highly trained and certified by IICRC, The Institute of Inspection Cleaning and Restoration Certification.

SERVPRO of Macon is part of a franchise system, which includes one of the 1,700 locations across the country. As part of that system, SERVPRO of Macon operates under at the 1-4-8 rule for service response services.

  • ONE – Within one hour from the first notice of your loss, a SERVPRO Franchise Professional will contact you to arrange for service.
  • FOUR – Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services.
  • EIGHT – Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person.

SERVPRO of Macon is your trusted source for all of your Mitigation, Remediation and Restoration needs. We will strive to make it “Like it never even happened.”

Check us out on social media!

4/3/2020 (Permalink)

social media icons Leave us a review on any of these social media outlets!

Follow SERVPRO of Macon on social media! You can find us on Facebook, Instagram, YouTube, Google, LinkedIn and Twitter. Here, we keep you updated daily on what’s going on in SERVPRO news. Sometimes you may see day in-the-life photos or videos of our professional technicians or project managers out in the field, our marketing staff getting to know our Agents and Customers, or the behind the scenes of our office staff. Keeping you updated with the latest news as well as educating you is one of our priorities! While you’re there, go ahead and give us a Google or Facebook review!


We are Cleaning Experts

3/18/2020 (Permalink)

Here to help picture SERVPRO is here to help during this time of need

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today SERVPRO of Macon 478-474-6700


SERVPRO of Macon: Locals here to take care of YOU!

12/26/2019 (Permalink)

SERVPRO of Macon employee group photo SERVPRO of Macon is a team of local professionals who live and work in the communities we serve, like Bibb, Twiggs, Monroe, Upson and Peach counties.

SERVPRO of Macon is more than a business- It’s a family of local professionals here to help should you ever experience a disaster in your home or business.

We’re an independent franchise, owned and operated by Carl and Martha Goodrich since 1981. The Goodrich family was born and raised right here in Macon, GA, and the people you see in the photo on the right are locals as well, which means should you ever need our help, you can trust your Middle Georgia neighbors to get the job done RIGHT. We live, work, eat and shop in Macon and Middle Georgia, so we make sure we take care of each customer as if they are family.

We’re also committed to giving back to our community. Before Tropical Storm Irma made its way through Central Georgia in 2017, our team donated dozens of bags of non-perishable foods, toiletries and supplies to the storm shelters. After the storm, we also aided families with immediate response in tarping roofs and getting buildings stabilized for cleanup. We’ve also helped families respond to damage from tornadoes, hail, flooding and more.

Call SERVPRO of Macon day or night, 24 hours a day at (478) 474-6700 and you can count on your neighbors to respond quickly and aid in your cleanup and restoration needs.

Asbestos and Lead Paint Testing

11/27/2019 (Permalink)

Asbestos can be found in several different forms, such as this roofing material. The only way to be certain is to test for it Does this roofing material contain asbestos? Find the answer at the end of this blog post.

When we begin any type of restoration work inside a home or business, one of our first questions is: When was this building built?

The reason we ask this is because of special precautions that need to be taken if the building may contain asbestos or lead paint. Exposure to either can potentially cause health problems, especially if we need to pull up flooring or complete other forms of demolition because doing so could expose our crew members or customers.

As a precaution, we ask home or business owners when the building was built. If a building was built before 1978, we will test materials for lead paint. If it was built before 1985, we require that an asbestos test be completed by a licensed company so we know if abatement is necessary (removal of the lead or asbestos-containing materials by an abatement company).

Health risks vary depending on the materials. For instance, asbestos exposure could potentially cause:


-Lung Cancer


A potential risk from inhaling asbestos fibers is that the fibers cannot be broken down by the body once they are lodged in the lungs or body tissue. Microscopic asbestos fibers cannot be seen, smelled or tasted. They are usually found in vinyl asbestos tiles, but can sometimes be found in joint compound, ceiling texture, insulation and flooring materials like mastic (glue for flooring). It can be easy to inhale asbestos dust without realizing it, especially if the materials are friable (easy to break or crumble, becoming airborne easily). Most asbestos containing material we find in homes are considered nonfriable, but there is exposure risk when these materials are disturbed during demolition or renovation.

Lead paint exposure typically comes from deteriorating paint, like paint chips or dust, but lead can sometimes be found in different types of building material like stains, varnishes and shellac. Symptoms of lead exposure in adults can vary, and typically come from long term exposure, but sometimes include:

-High Blood Pressure

-Joint and Muscle Pain

-Difficulty with memory/concentration


-Abdominal Pain

Unless a product is clearly marked, it’s impossible to determine if it contains asbestos or lead paint simply by looking at it. EPA guidelines require companies like SERVPRO maintain a certification for lead paint testing called the Lead Renovation, Repair and Painting rule (RRP). All of our employees go through an eight-hour initial training program, as well as a four-hour refresher course every two years to be certified for lead based renovation activities. Our firm must also be licensed by the Georgia EPD (Environmental Protection Division) to do this type of work. We typically use a swab test that will change color if lead is present, but with asbestos, we rely on licensed asbestos abatement companies for testing and removal if necessary.

Questions? Give us a call at (478) 474-6700

(Answer: Yes, the sample of roofing material in the photo above does contain asbestos fibers)

We're a one-stop shop for restoration AND reconstruction!

11/4/2019 (Permalink)

This is a before and after look at restoration and repair work in a bathroom following a water damage. The tub and surrounding area in the bathroom was removed and replaced following water damage restoration in the bathroom of a Macon, GA home.

Did you know SERVPRO of Macon has a reconstruction department? Not only can we help dry your home after suffering water damage (which potentially involves removing flooring/walls and setting up drying equipment), but we can also replace and repair any damaged parts of your home or business. By dealing with one company, instead of several, our goal is to streamline the work through a home or commercial claim and make the process as hassle-free as possible.

Typically, a fire or water claim will begin with SERVPRO of Macon technicians completing demolition, drying and/or cleaning the property. Once that process is complete, our construction manager John Goodrich typically steps in to finish the claim, completing estimates for insurance claims and organizing repair work through a network of contractors, such as:




-Flooring Companies

-Drywall Installers

-Insulation Companies


These contractors are reliable resources we’ve worked with for years. We require each company we do business with to maintain proper insurance coverage and background checks on all employees. John Goodrich also brings 20 years of experience in construction and project management, overseeing the work that is completed and working with different adjusters on what each insurance company requires for repair work. An example of our repair work can be seen in the photo above, taken before and after a residential water damage.

Questions? Give us a call at (478) 474-6700!

Odor Control and Removal

11/4/2019 (Permalink)

SERVPRO of Macon managers and technicians are trained for a variety of situations, including the control and removal of offensive odors.

By definition, an odor is a distinctive (and typically unpleasant) smell that can be picked up by people. SERVPRO technicians have a variety of methods to remove these odors, but they all typically begin with identifying the source of the odor. Some common examples of odor sources include:

-Property Damage (Fire or Water Damage, Mold Growth)

-Animals (Dander, Bodily Waste, Infestations)

-Trash and Waste (Rotting Food, Sewage)

Most people think there are special sprays that can help remove odors, but this is a myth. Sprays usually mask the odor temporarily, resulting in the unpleasant smell coming back after some time. This is why it’s important to identify the source of the odor and remove it before attempting deodorization with sprays or mists.

Once the source has been pinpointed and removed, SERVPRO of Macon technicians have a variety of ways to eliminate remaining odors. We can use two different types of fog, Thermal Fog or ULV Fog, depending on the source of the odor and its strength. We can also use specialty fans and filtration equipment to clean the air.

One of our stronger methods of deodorization is the use of ozone, which is particularly useful against odors from smoke, pet odors, mildew and organic pollutants. Ozone is also called “activated oxygen” because chemically it is an added oxygen molecule (03), which makes it highly reactive with particles it comes into contact with. The extra oxygen atom attaches itself to the other molecules to create a new molecule, one that isn’t smelly, in a process called oxidation. Once the ozone is ventilated and dissipates, most odors are gone and there is only a neutral smell.

A word of caution – Ozone, and ozone generators, should be used and handled by trusted professionals like the technicians at SERVPRO of Macon because there are some risks with the use of these products. There are certain materials that don’t do well when exposed to ozone, such as certain textiles, leather, rubber and certain plastics. Ozone has also been known to bleach materials like carpets and upholstery if the materials are wet when exposed to the ozone gas. Ozone can also be harmful to the human body if it is inhaled, potentially causing lung irritation, breathing problems and headaches.

The bottom line is if you are dealing with unpleasant odors or smells that are really a bother, call SERVPRO of Macon and we can assess and handle the removal of those odors safely and efficiently.

Questions? Give us a call! (478) 474-6700

SERVPRO Ready Plan App

8/23/2019 (Permalink)

ERP Ready Plan App The SERVPRO Ready Plan app puts important preparedness information just a click away!

Help is at your fingertips!!

Getting help is now quicker and easier using our SERVPRO Ready Plan Mobile Mobile App. The Ready Plan is an emergency preparedness tool for home and business owners, property managers, risk managers and facility management. It allows for the creation of an Emergency Ready Profile containing critical facility information to help speed up response time.

Its free, easy to download and is compatible with any smart phone (Apple or Android). Also available here .

How does it work?

Once the App is downloaded, create an account and select your preferred franchise by selecting "My Profile" on the main page and inputting your name and address.

A few key features of the App is the ability to create a SERVPRO Emergency Ready Profile for your home or business. This emergency plan contains only critical property information needed following a loss. The App also features tips of what to do or not do following a water, fire, mold or vandalism damage, as well as local weather updates.

As a National service provider, our local team is READY for whatever happens to your property. For commercial property owners we can personally assist you and your business with a facility walk through and Emergency Ready Profile creation, just contact us today at (478) 474-6700.

How SERVPRO of Macon is Always Here to Help!

8/23/2019 (Permalink)

SERVPRO of Macon understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."


SERVPRO of Macon is part of a franchise system, which includes one of 1,700 office locations across the country. As part of that system, SERVPRO of Macon operates under a 1-4-8 rule, in regards to water damage:

  • Within one hour from the notice of loss, a SERVPRO professional will contact you to arrange service
  • Within four hours, a SERVPRO professional will be on-site to begin restoration work
  • Within eight hours of on-site arrival, a SERVPRO professional will give a verbal briefing of the scope of work to the appropriate person

Our History in Middle Georgia

SERVPRO of Macon has been helping home and business owners recover from fire and water damage for the past 38 years. We've helped people after events such as:

  • The Flood of '94
  • Mother's Day Tornado Outbreak of 2008
  • Nu-Way Fire of 2015
  • Tropical Storm Irma, 2017
  • Hurricane Michael, 2018

How We Work

Once we receive your call, we will schedule to have a Project Manager come to your home or business to scope the restoration work needed. If it's water damage, time is an important factor and we will respond accordingly. Fire damage and mold growth require special care be taken to restore the building to preloss condition. 

We work with many insurance companies on claims, so if needed, you can rest assured we will make any homeowners or commercial claim as smooth as possible. Any work involved insurance will involve communication with appropriate adjusters and claim handlers to make sure everyone is on the same page in regard to the cleanup and restoration. We document every step of the work with pictures and details so that the claim is settled quickly. 

Questions? Call Us! 478-474-6700