SERVPRO of Macon is a family owned and operated franchise since 1981. Carl Goodrich at the help with both his daughter Deana Boone and John Goodrich by his side! Carl has owned the SERVPRO of Macon franchise for more than 40 years. He is a IICRC Master Water Restorer and a Master Fire and Smoke Restorer. Deana is our office manager with more than 27 years of experience. John is our Operations manager with more than 24 years experience.
Meet the Crew!
SERVPRO of Macon's employees bring a wealth of restoration knowledge to Macon and Middle Georgia. Collectively, the men and women you see here have decades of experience in restoration and remediation. Below, you can read a little bit about each of them, and why they're an important piece of the puzzle in making fire or water damage "Like it never even happened."
As Construction Manager, John oversees repair work after mitigation is complete by SERVPRO of Macon's water and fire crews. He also oversees planning, budgeting, and the development of the production teams. John was born and raised in the SERVPRO business and his expertise is an invaluable asset to SERVPRO of Macon! John is certified with the IICRC in the following: Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration and Commercial Drying Specialist. John has been full time with SERVPRO of Macon since 1997.
Deana Boone is the backbone of all office operations at SERVPRO of Macon. As the franchise office manager, Deana meets and exceeds all aspects of accounting, customer service, and overall business relations. Growing up in the family business, Deana couldn't help but be 'The best of the best!" SERVPRO of Macon sure is lucky to have her! Deana has been with SERVPRO of Macon since 1996.
As a Production Manager at SERVPRO of Macon, Candace's 13 years of experience have equipped her with designations galore...from IICRC, WRT, ASD, AST, and AMRT (the list goes on)! She is well versed in all things restoration. Candace manages production crews daily and works with adjusters in order to get the job done, and done RIGHT!
Seth is very well versed in the restoration industry, and has been with SERVPRO of Macon since November 2011. As a Production Manager, Seth is extremely competent and has vast experience in commercial and residential cleanup. His IICRC designations include WRT, ASD, ECTP and Lead Paint.
Tommy is a vital tool in SERVPRO of Macon's finely tuned operating machine! Tommy has been managing the warehouse since August 2012. He keeps our production department running smoothly and efficiently by having all equipment and vehicles readily available at a moment's notice! He is also certified in WRT, ASD, Lead Paint and Aerial Work Platforms.
Carl Story (Fred)
Carl (also known as Fred) has been with SERVPRO of Macon since 2011 and is a seasoned Crew Chief and leader. Fred is very personable and takes pride in all he does! His IICRC designations include WRT, ASD, Lead Paint and Aerial Work Platform certifications.
Greg Turner is a crew chief and proven leader, having worked with us since July 2013. His certifications include WRT, ASD, FSRT, Lead Paint and Aerial Work Platforms (CPR in a pinch too). He’s originally from Florida, but has grown to love Middle Georgia and the people here. He’s well versed in handling water damage, fire damage, mold, you name it! His proven experience in the industry is a valuable asset to our team, and you can be sure your trust in his word and his workmanship is well placed.
If you’re ever looking for someone that’s just about seen it all in fire damage, look no further. Meet Glenda Edwards! She’s the crew chief for our fire crew, and has been working with us since 2007. She’s FSRT certified, which means she’s trained on industry standards for fire damage restoration, including smoke and soot cleanup, deodorization and content restoration (she's also certified in Aerial Work Platforms). If you ever experience a fire, call SERVPRO of Macon and you can trust you’ll be well taken care of when she walks in the room.
Amanda Wallace (or Mandy for short) is an experienced technician on our fire crew, having proven herself to be a hard worker, time and time again. She’s FSRT and Aerial Work Platform certified, and has been working in fire restoration since August 2016. She’s a point of contact and a point of wisdom for customers that experience a fire in their home. Originally from Jones County, she’s proud to call Middle Georgia home, and is happy to bring her heart of gold and wealth of knowledge in fire restoration to any home that suffers fire damage.
Amber is our Marketing Manager and priority responder. She began her career with SERVPRO in January 2020. She enjoys meeting the insurance agents within our territory and help keeping them informed with their insurers. She also helps assist with account receivables. When not working, Amber enjoys playing on her two billiards league teams each week, trail riding out-of-town and spending time with her children.
Carey has been with us for a year. She works as one of our fire technicians and has gained tons of knowledge over the past year while working fire, water, storm and even biohazard jobs! Carey is definitely an asset to SERVPRO!
Meet Brandy! Brandy has been with us since September 2020 and works on our fire crew. Brandy has a background in law enforcement. She has proven herself as a very hard working technician and very dependable!
Stephanie has been with us for almost a year! Stephanie comes to us with a strong insurance background as a claim handler. She will usually be the pleasant voice you'll hear when you contact our office. As our Job File Coordinator we can depend on her to give the upmost customer service for when job leads come in. She handles each job file and makes sure each one is handled in a timely manner. Stephanie is originally from Pike County. She and her husband Travis share a Staffordshire Bull Terrier as their fur baby.
Jeff has been with SERVPRO for over a year with years of customer service experience and worked as an EMT for several years. Jeff is a water technician who brings hard work and dedication to the table. We are proud to have Jeff on our team!
Becky is a Job File Coordinator and helps assist with job leads that come into the office. She started her career with SERVPRO just over 3 years ago at a neighboring franchise and moved over to our location this year! When Becky isn't working she enjoys tending to her flower garden and traveling!
Peyton is a Crew Chief in training. He is IICRC Certified in WRT and has 2 years experience in water and fire mitigation and restoration. His proven hard work and dedication has definitely made an impact on our franchise! Peyton is recently engaged and likes to fish!
Paula (June) is a Construction Admin Assistant. She started her career with SERVPRO in April of 2020. Her duties include ensuring all repair jobs are on schedule and keeping communication with contractors and customers. Her hobbies include tending to her flower garden, spending time with her finance' and traveling to spend time with her grandchildren.
Curtis Davis is a technician at SERVPRO. He began his career in November of 2014. He has several years of experience in the mitigation and restoration industry and is an asset to our team.
In his free time, Curtis enjoys spending time with his wife, children, and grandchildren.
Meet the Owner: Carl Goodrich
Carl Goodrich has owned SERVPRO of Macon since 1981. He's a businessman by trade, but a family man b...